How can I set up a damage deposit?
A damage deposit is a set amount that a guest pays either before or on arrival, which is refunded if there is no damage to the property.
Booking.com cannot collect damage deposit payments from guests on your behalf. Instead, you need to arrange this directly with guests according to your house rules.
Note: it is no longer possible to share information about damage deposits in ‘The fine print’ section of your profile.To set up your damage deposit, just follow the steps below:
- Log on to the extranet and select the ‘Property’ tab.
- Click on ‘Policies’, scroll down to ‘Additional fees & charges’ and click on ‘Change /add details’.
- A pop-up window will appear where you can make adjustments.
- Click 'Save' at the bottom of the page when you’re done.
Remember: A damage deposit is fully refundable, subject to a damage inspection of the property.
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Guest Policies & Payments