How do I handle guest payments?
This depends on the policies and payment options you can offer.
If you don’t accept credit cards, the guest will pay on arrival or departure in your local currency.
If you do accept credit cards, you can either charge the guest before arrival or at check-in/check-out, depending on the policy they booked under.
Always make sure your payment policies are up to date. You can check these in the ‘Policies’ section of the ‘Property’ tab in the extranet. Tip: You can also add this information to ‘The fine print’ section of your page by clicking on the ‘Property’ tab, then selecting ‘View your description’.
Guest Policies & Payments