How do I set up room occupancy, prices and rules regarding children at my property?

Child occupancy

To set up child occupancy per room, you need to add it to the ‘Children’ section under ‘Policies’ – this is separate to the standard (adult) occupancy found in ‘Room details’ under the ‘Property’ tab. The maximum occupancy per room is therefore the total of both occupancies combined.

Note: any occupancy supplements you charge are not included in the total rate displayed during the booking process.

Instead, guests can see this information under ‘House rules’ on your property page (and on their booking confirmation). We’re aware that this may be missed by guests, so we’re working on a more flexible solution for family-related policies.

Pricing and policies regarding children

The ‘Children’ section of your extranet’s ‘Policies’ page allows you to show whether your property accepts children up to a certain age or not at all.

If you do allow children at your property, you can use the ‘Occupancy and supplement pricing’ section to show guests:

  • the maximum age of children allowed to stay at your property
  • the number of children that can stay in beds already present in your rooms
  • any fixed or variable supplements based on different age ranges

To make changes to policies related to children staying at your property:

  1. Go to the ‘Property’ tab and click on ‘Policies’.
  2. In the ‘Children & extra beds’ section*, click on ‘Edit’ under ‘Children’ or ‘Occupancy and supplement pricing’ in order to adjust the following:
    • the maximum age of children allowed to stay at your property
    • the number of children that can stay in beds already present in your rooms
    • any fixed or variable supplements based on different age ranges
    • the number of extra beds that can be added for children
    • the maximum age of children that can be accommodated in cots/cribs and extra beds
    • any fixed or variable supplements for cots/cribs and extra beds
  3. Select ‘Preview’ to review your changes, then click on ‘Save’ when you’re done.

*If you have not previously set up child occupancy per room, you’ll automatically see ‘Child occupancy’ and ‘Child supplement pricing’ sections (amongst others), where you can set up the options listed in point 2 above.