How much Payments by Booking.com costs
Payments by Booking.com is a payment solution that enables us to facilitate all of your guests’ payments to you and pay them out via virtual credit card or bank transfer. This solution can help you get more bookings, reduce the risk of fraud and save time on admin. Payments by Booking.com also offers more security and payments guaranteed for non-refundable bookings, as well as Strong Customer Authentication (SCA) protection provided for transactions in the European Economic Area and the UK.
How much you pay depends on your payout method and the location of your property, as processing fees differ per country.
What’s in this article:
Payments by Booking.com cost overview
You don’t need to pay a setup fee or additional commission to join Payments by Booking.com. We charge a fee for bookings you receive from us, which depends on the payout method you select – either virtual credit card (VCC) or bank transfer.
You’ll only be charged for completed bookings. No fees are collected when you waive a fee to offer guests free cancellation.
Costs for virtual credit card payouts
The cost of receiving a payout via virtual credit card (VCC) replaces the fee you would pay to your credit card company for charging guests directly. Most payment service providers also charge fees per transaction. This payment now goes toward charging the VCC per reservation instead.
When using a VCC, you receive payouts according to your reservation’s policy. You can find more information on these policies on the extranet.
Costs for bank transfer payouts
When you receive a payout by bank transfer for a reservation, there's a fee. This fee covers payment processing, chargeback, fraud risk and (Strong Customer Authentication) SCA costs if applicable. The fee varies depending on your property’s location and ranges from 1. to 3.1%.
Payment processing costs
Depending on the payout method, the following transaction costs may apply:
- Payment service provider (PSP) fees – charged by our payment service provider to process the payment, including collecting the payment from the guest (payer).
- Network fees – charged by credit card companies, like Visa or Mastercard, are included in the costs for bank transfer payouts.
- Interchange fees – charged by the customer’s issuing bank to approve the credit.
If you choose to receive your payout via bank transfer, it will be processed after your guest checks out. How you handle the payment charge and our commission depends on your location.
There are two options:
- If we handle all aspects of payment collection – our commission and the payment charge will be deducted from each payout you receive. Your payouts will be net.
- If you collect payment directly from some guests, while we handle others – you’ll pay the commission and payment charge for all reservations in one go at the end of the month. Your payouts will be gross, so you'll receive a separate invoice for the commission on these reservations.
You can find out which is applicable to your property in your Payments by Booking.com page.
Eligibility for Payments by Booking.com
You can find out if you’re eligible for Payments by Booking.com, as well as see how much it will cost you, by following these steps:
- Log in to the extranet.
- Click the Finance tab.
- Select Payments by Booking.com
When you are already using our payment service and getting bank transfer payouts, you can see your payment cost specified on your invoices.
-
Guest Policies & Payments
-
- Allowing guests to book without credit card details
- Can I set up the same policies for all of my properties in one go?
- How can I set up the grace period?
- Managing my services charges
- Updating your internet, pets and parking policies
- Setting up or changing your property’s policies
- Setting up cancellation policies
-
- Do I supply guests with invoices?
- Accessing guests’ credit card details
- How can I set up pre-authorisation for guests’ credit cards?
- Everything you need to know about damage policy options
- Handling invalid credit cards
- How can I change my payment preferences and which credit cards I accept?
- Setting up a prepayment policy
- How do I handle guest payments?
- Everything you need to know about Strong Customer Authentication
- Understanding the new cash payment feature in your Guest Payment Options
- Payments: FAQs
-
- Introducing payment services from Booking.com
- Payments by Booking.com: FAQs
- Understanding Payments by Booking.com
- How much Payments by Booking.com costs
- Everything you need to know about virtual credit cards
- Refunding virtual credit cards (VCCs)
- Understanding when your virtual credit cards are activated
- Card validation and fee collection solution
- Card validation and fee collection solution for connected partners
- US Payments Ranking Benefit: how extra visibility in search results works for US properties using Payments by Booking.com
- Booking Holdings Financial Services
- Activating and processing payments with Booking Holdings Financial Services
- Identifying and verifying property owners for Booking Holdings Financial Services
- Submitting a complaint about Booking Holdings Financial Services
- FAQ: Booking Holdings Financial Services
- Booking Holdings Financial Services Payments Agreement
- Payments FAQs for property management companies in the US and Canada