I want to set up pre-authorisation for guests’ credit cards. How can I do this?

Pre-authorisation lets you hold a (usually small) amount on a guest’s credit card between booking and arrival. This also lets you check if the card is valid. If it isn’t, you can request new details from the guest (to be sent within 24 hours), or make any necessary changes to the booking. Pre-authorisation is also a good option to help reduce the chance of no-shows. It’s easy to set up, just take a look below:

  1. Log on to your Booking.com extranet.
  2. Click on the ‘Property’ tab in the extranet and select ‘Policies’.
  3. In the blue box, select ‘Set pre-authorisation preferences’, fill out the relevant details and click on ‘Save’.

If the guest’s card is showing as invalid, please read this article.

Please note: Pre-authorisation is not the same as prepayment. Prepayment is when the guest is charged in advance, pre-authorisation is just a hold on their credit card. To find out more about prepayment, take a look at this article.