Card validation and fee collection solution for connected partners

Updated 9 months ago | 3.5 min read time

To help reduce the workload associated with payments, we’ve created a credit card validation and cancellation fee collection solution. It takes care of validating guests’ credit cards, charging cancellation or no-show fees and taking liability for any chargebacks, with the ultimate goal of establishing strong customer authentication.

This article provides additional guidance on this solution for partners using third-party connectivity solutions.

What's in this article

How the solution works

Once the flow is activated for you, you’ll get a message with every reservation reminding you that we’ll validate the credit card details for the reservation.

If your PMS doesn’t accept reservations without credit card details, we’ll insert a dummy (non-chargeable) credit card as a placeholder to make sure you can receive the reservation. You don’t need to take any action with the dummy card.

Read this article for more information on the card validation and fee collection solution.

Adjusted automated payment procedures

If you use a payment solution provider system to perform automated checks on guest credit cards, you’ll need to make some adjustments to it. For reservations where we validate credit cards, you’ll need to change settings in your payment systems to allow for the dummy credit card instead. This is because these reservations will not contain valid credit card details.

If your reservation management system sends these reservations over to your payment solution without this adjustment being made, the authorisation process may fail. If this happens, be sure not to mark these reservations with the Invalid CC status if you haven’t made the adjustment to your payment solution provider’s system. Make sure to check that your system doesn’t attempt to do so.

Collecting fees via VCC in the extranet

In cases of no-shows or late cancellations, we’ll attempt to charge the guest credit card on your behalf. If your preferred payout method is by bank transfer, we’ll transfer the amount with the same cycle as your normal payout process. Otherwise we’ll transfer the fee to you via virtual credit card (VCC) in the extranet – you’ll need to be logged in to collect this payment. These VCCs with fees will only be available in the extranet and not in your channel manager or PMS. Read section 2 of this article for more information on charging VCCs.

To increase the success rate of fee collection, no-shows or late cancellations must be marked within 4 days of check-in. 

If the fee collection is unsuccessful, we’ll automatically waive our commission for those reservations. If a guest disputes a late cancellation or no-show fee after we’ve charged them, we’ll take the liability for these chargebacks. You won’t be expected to take any action or refund the fee.

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