Identifying and verifying yourself for Booking Holdings Financial Services

In order to safely process payments with Booking Holdings Financial Services (BHFS), BHFS is required to collect information to identify and verify you. Our three-step identification and verification process – also known as the BHFS ‘Know Your Partner’ (KYP) form – allows BHFS to make sure that everyone is who they claim to be – and prevents financial crime on our platform.

What’s in this article

Where to find the BHFS KYP form

Once it’s available to you, we’ll send you an email inviting you to complete the BHFS KYP form. You can also find the form via banners in your extranet.

What information is required to verify your identity

The KYP form will guide you through all the information required to verify your identity. It involves a three-step process where we gather data regarding the property’s ownership, information about your identity and address, as well as your bank details. All licensed and regulated payment service providers enforce a similar process.

1. Information about the property’s ownership

First, we’ll determine if you’re an individual owner of a property or if you’re a business entity that owns a property. If you’re the individual owner of a property, we’ll ask for your:

• Legal name
• Date of birth
• Country of birth
• Country of citizenship
• Nationality
• Primary residence address

If you’re a business entity that owns a property, you might also need to provide us with:

• The company’s registration information
• A certificate of incorporation
• Information about the directors, officers and authorised representatives of the company
• Information about the ultimate beneficial owners associated with the business
• If requested, documentary evidence to support this information

Currently, we’re only verifying the identities of individuals who own properties. If you’re a business entity, we’ll be in touch soon about the identification and verification process.

2. Your identity and primary residence address

We need to be able to verify your identity to confirm you are who you say you are. To do this, we'll ask you to provide the following:

• A valid passport or other government-issued ID
• A photograph of yourself (you'll be asked to upload a selfie when you onboard as a partner)

You can upload a copy of a valid ID document from your computer. Make sure the name you enter in the ‘Business representative’ field matches the name in the ID you submit.

We also need to be able to validate your primary residence address. For this, we'll ask for one of the following documents: 

• A bank statement
• A credit card statement
• A recent utility bill

You can upload these documents from your computer. When uploading documents via your computer, drag and drop files into the designated area to upload them. Make sure the primary address document you upload is dated within six months. If it’s older than six months, we won’t be able to accept it.

3. Your bank details

Finally, we’ll ask you to review your bank details to ensure everything is correct and up-to-date. This enables us to match your bank details with your identity and property ownership. We’ll display the current bank details we have for you – if something is incorrect or missing, you can provide us with the accurate information in this step.

Before submitting the KYP form, we’ll show you a summary of the information you provided. Carefully review everything, as you won’t be able to edit the information after submission.

After submitting the KYP form

After submitting the KYP form, we’ll review and verify your information. We’ll send you a notification via email informing you that the KYP process is complete. At a later stage, we'll also let you know when BHFS will start processing your payments. That will be your BHFS activation date. If we need further information to complete your identification and verification process, we’ll contact you.

What happens if you don’t complete the KYP form?

There are no short-term consequences to not completing the KYP form. How your payments are currently processed will not be affected.

However, this will change in the future as we continue to scale our payment services through BHFS. That’s why we highly recommend completing the KYP form now.

How we handle your information

We’re committed to keeping you and your business safe. That’s why we employ an array of people, tools and processes to ensure your personal information is always used securely and in compliance with any applicable privacy requirements. Read more about how we handle your personal information in the BHFS Privacy Statement.