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Payments FAQ: US Home Property Management Companies

Updated 2 months ago | 3 min read time

What's in this article

What is Stripe?

Stripe is a payment service provider for businesses. It allows for secure and efficient payment processing when a guest pays online for a reservation made on our platform.

Why do I need to be verified via Stripe?

We work with Stripe to collect guest payments on our platform. To use Stripe, you must first have a legal entity-level ID and you must have completed the Stripe Know Your Partner (KYP) form. Once you're verified, we can make daily payments in bulk for all the properties you'd like us to collect payment for.

How and when will I get paid?

We’ll release payment to your account after each guest has checked in. Your gross pay is sent to a central bank account, and once the funds are released they can take one to three working days to reach your bank account.

What if I’m a connected partner who uses a channel manager or property management system?

If you use a property management system (PMS) or channel manager, you should contact your Connectivity provider and ask them to enable the Reservations API feature called ‘res_extra_info’. This feature indicates whether we facilitate payment on your PMS or channel manager. We recommend enabling this feature before you receive your first reservation.

You can also find this information in the extranet by clicking on Reservations.

What is the Bulk Editing tool and how do I use it?

The Bulk Editing tool allows you to add all the properties you'd like us to facilitate payment for in one go. You can add one, some or all of your properties to Payments by You'll have the opportunity to review and edit the properties you've selected before submitting them.

You can find this tool in the Group Extranet, but you’ll only be able to use it once you've completed the Stripe KYP process.

What is the reconciliation process?

We'll send daily CSV files of your payout statements to the email address you provided to us in the extranet. We recommend making this email address your preferred point of contact for financial transactions with us.

You can also view and download the CSV files in the extranet by clicking on Finance and selecting Payout information.

Which properties are not eligible for payment processing using Stripe?

Properties located outside the US, properties with legal entities outside of the US and properties currently enrolled in the Stripe Single Property Owners (SPO) solution are not yet eligible to be added using the Bulk Editing tool in the Group Extranet.

How do I remove my property from Payments by 

If you'd like to remove one or all your properties from Payments by, please contact us via your extranet inbox, selecting Payments by as the topic of your message. To find out more about how to do this, take a look at this article. You can also contact your local support team for help.

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