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Payments FAQs for property management companies in the US

Updated 2 months ago | 3 min read time
  • Stripe is a payment service provider for businesses. It allows for secure and efficient payment processing when a guest pays online for a reservation made on our platform.

  • We work with Stripe to collect guest payments on our platform. To use Stripe, you must first have a legal entity-level ID and you must have completed the Stripe Know Your Partner (KYP) form. Once you're verified, we can make daily payments in bulk for all the properties you'd like us to collect payment for.

  • We’ll release payment to your account after each guest has checked in. Your gross pay is sent to a central bank account, and once the funds are released they can take one to three working days to reach your bank account.

  • If you use a property management system (PMS) or channel manager, you should contact your Connectivity provider and ask them to enable the Reservations API feature called ‘res_extra_info’. This feature indicates whether we facilitate payment on your PMS or channel manager. We recommend enabling this feature before you receive your first reservation.

    You can also check if we facilitate payments for you by clicking on the Reservations tab in the extranet.

  • The Bulk Editing tool allows you to add all the properties you'd like us to facilitate payment for in one go. You can add one, some or all of your properties to Payments by You'll have the opportunity to review and edit the properties you've selected before submitting them.

    You can find this tool in the Group Extranet, but you’ll only be able to use it once you've completed the Stripe KYP process.

  • We'll send daily CSV files of your payout statements to the email address you provided to us in the extranet. We recommend making this email address your preferred point of contact for financial transactions with us.

    You can also view and download the CSV files in the extranet by clicking on Finance and selecting Payout information.

  • Properties located outside the US, properties with legal entities outside of the US and properties currently enrolled in the Stripe Single Property Owners (SPO) solution are not yet eligible to be added using the Bulk Editing tool in the Group Extranet.

  • Once you’ve added your first property to Payments by, you’ll be able to access two new pages in the Finance tab called Payments Overview and Payments Settings. Follow these steps to remove one or more properties from our platform:

    1. Log in to the Group Extranet
    2. Click on Payments Overview or Payments Settings
    3. Select Remove Properties
    4. Select the properties you want to remove and click on Next
    5. Provide feedback and confirm your changes

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