Payments FAQs for property management companies in the US
What's in this article
- What is Stripe?
- Why do I need to be verified via Stripe?
- How and when will I get paid?
- What if I’m a connected partner who uses a channel manager or property management system?
- What is the Bulk Editing tool and how do I use it?
- What is the reconciliation process?
- Which properties are not eligible for payment processing using Stripe?
- How do I remove my property from Payments by Booking.com?
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Stripe is a payment service provider for businesses. It allows for secure and efficient payment processing when a guest pays online for a reservation made on our platform.
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We work with Stripe to collect guest payments on our platform. To use Stripe, you must first have a legal entity-level ID and you must have completed the Stripe Know Your Partner (KYP) form. Once you're verified, we can make daily payments in bulk for all the properties you'd like us to collect payment for.
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We’ll release payment to your account after each guest has checked in. Your gross pay is sent to a central bank account, and once the funds are released they can take one to three working days to reach your bank account.
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If you use a property management system (PMS) or channel manager, you should contact your Connectivity provider and ask them to enable the Reservations API feature called ‘res_extra_info’. This feature indicates whether we facilitate payment on your PMS or channel manager. We recommend enabling this feature before you receive your first reservation.
You can also check if we facilitate payments for you by clicking on the Reservations tab in the extranet.
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The Bulk Editing tool allows you to add all the properties you'd like us to facilitate payment for in one go. You can add one, some or all of your properties to Payments by Booking.com. You'll have the opportunity to review and edit the properties you've selected before submitting them.
You can find this tool in the Group Extranet, but you’ll only be able to use it once you've completed the Stripe KYP process.
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We'll send daily CSV files of your payout statements to the email address you provided to us in the extranet. We recommend making this email address your preferred point of contact for financial transactions with us.
You can also view and download the CSV files in the extranet by clicking on Finance and selecting Payout information.
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Properties located outside the US, properties with legal entities outside of the US and properties currently enrolled in the Stripe Single Property Owners (SPO) solution are not yet eligible to be added using the Bulk Editing tool in the Group Extranet.
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Once you’ve added your first property to Payments by Booking.com, you’ll be able to access two new pages in the Finance tab called Payments Overview and Payments Settings. Follow these steps to remove one or more properties from our platform:
- Log in to the Group Extranet
- Click on Payments Overview or Payments Settings
- Select Remove Properties
- Select the properties you want to remove and click on Next
- Provide feedback and confirm your changes
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Guest Policies & Payments
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- Setting up no-credit card details on your most flexible rate
- Can I set up the same policies for all of my properties in one go?
- How can I set up the grace period?
- How can I change the breakfast type?
- No credit card details for domestic bookers
- Managing my services charges
- Last-minute bookings without credit cards
- Updating your property’s internet, parking and pets policies in the extranet
- Why are there restrictions for setting up policies?
- Setting up or changing your property’s policies
- Setting up standard children rates
- Setting up cancellation policies
- Making changes to your parking policies
- How can I set up ‘no credit-card details for domestic bookers’?
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- How do I handle property damage by guests?
- Viewing guests’ credit card details on Pulse
- Do I supply guests with invoices?
- How can I access guests’ credit card details?
- How can I set up pre-authorisation for guests’ credit cards?
- How can I set up a damage deposit?
- How do I mark a credit card as invalid?
- How can I change my payment preferences and which credit cards I accept?
- How can I make changes to deposit and pre-payment information?
- I'd like to set up a prepayment deposit. How can I do this?
- How do I handle guest payments?
- The guest hasn't paid the deposit/pre-payment. Can I cancel the booking?
- What is Strong Customer Authentication?
- Can I charge credit card and/or payment fees on bookings I receive through Booking.com?
- Can I mark credit cards as invalid in Pulse?
- How to check the status of a damage payment request
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- Introducing payment solutions from Booking.com
- Payments: FAQs
- Understanding Payments by Booking.com
- How much does it cost to use Payments by Booking.com?
- Everything you need to know about virtual credit cards (VCCs)
- Refunding virtual credit cards (VCCs)
- Understanding earlier activation dates for virtual credit cards
- Card validation and fee collection solution
- Card validation and fee collection solution for connected partners
- US Payments Ranking Benefit: how extra visibility in search results works for US properties using Online Payments
- Booking Holdings Financial Services
- Activating and processing payments with Booking Holdings Financial Services
- Identifying and verifying yourself for Booking Holdings Financial Services
- Submitting a complaint about Booking Holdings Financial Services
- FAQ: Booking Holdings Financial Services
- Booking Holdings Financial Services Payments Agreement
- Booking Holdings Financial Services Privacy Statement
- Payments FAQs for property management companies in the US
- TEMPLATE: EXAMPLE FAQ/ACCORDIONS W/ TABLE OF CONTENTS
- Payments: FAQs