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Temporary changes for virtual credit card activation date (VCC)

Updated 3 days ago

As a result of the unprecedented levels of disruption caused by the Coronavirus, will refund guests who cancel their reservations under our Force Majeure conditions if they used payment methods facilitated by

In turn, this also means that accommodation partners such as yourself must refund the virtual credit card payout you receive from 

What is happening?

Due to the crisis situation and in the attempt to better protect the best interest of our partners and our guests, we have decided to change the activation date of all outstanding and future virtual credit cards (VCC) to one day after check-in, with immediate effect as of 19 March 2020.

How does this change impact me?

For reservations that are not subject to Force Majeure, the following applies:

  • If guests honour the reservation and stay at your property, you can charge the virtual credit card one day after check-in date.

  • Should guests cancel their reservation after the deadline or do not show up, you are also able to charge the virtual credit card one day after the original check-in date.  

For reservations that are subject to Force Majeure, guests will be allowed to cancel for free. In that case you will not charge the virtual credit card:

  • For all virtual credit cards with reservations made in the past, we will collectively change the activation date into ‘the day after check-in’.  

Any temporary disruptions when charging your virtual credit cards will be related to this temporary change.

We know that these are very unusual times for all of us and we hope we can count on your understanding.

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