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Understanding Payments by

Updated 1 week ago | 4 min read time

Payments by is a solution that facilitates all guest payments for you according to your preferred policy. Depending on your property’s payment settings, you’ll receive payouts by bank transfer for all your reservations made on our platform.

Since 1 June 2019, we apply a charge to Payments by to cover the costs associated with facilitating payments on your behalf.

What’s in this article:

Seeing if you’re eligible for or active on Payments by 

Here’s how to find out if your property is active or eligible for Payments by

  1. Log in to the extranet and click on Finance.
  2. If the Getting paid option appears in the drop-down menu, it means you’re already active on Payments by Click on it to learn more.
  3. If you see the Payments by option, you’re eligible for the service, but it’s not yet active. To activate it, select the option and click on Yes, sign me up now at the bottom of the page. 
  4. If neither the Getting paid nor the Payments by options appear in the drop-down menu, your property isn’t active or eligible for this service.

Managing payments if you’re not eligible for Payments by

If your property isn’t eligible for Payments by, you’ll need to manage your guests' payments yourself:

  • If you accept credit cards, you can either charge your guest before arrival or upon arrival/departure, depending on their reservation policy.
  • If you don’t accept credit cards, your guest can pay upon arrival or departure in your local currency. If you want to charge a prepayment or damage deposit, you’ll need to contact the guest to decide on a payment deadline and arrange it yourself.

For tips on how to set your payment preferences correctly, take a look at this article.

Opting out of Payments by

You can opt out of Payments by by doing the following:

  1. Log in to the extranet
  2. Click on Finance, then Getting paid 
  3. Click on Want to deactivate Payments by and follow the steps to proceed with the deactivation
  4. Click on Yes, deactivate to confirm your changes

Once you’ve deactivated Payments by, you’ll have to pay the commission proactively at the end of the month. To find out more about commission payments, read this article.

If you still have some pending payouts, you’ll receive your final payouts as gross bank transfer payouts, not net payouts. You can view your remaining balance on your Payout information page in the extranet by doing the following:

  1. In the extranet, click on Finance
  2. Click on Payout info

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