Understanding when your virtual credit cards are activated
When guests choose to pay online, they can do so using their preferred payment method. If you receive your payouts via virtual credit card (VCC), then we load the received guest payment onto a VCC, which serves as the reservation payout. You charge it like a regular credit card, and each VCC has its own activation date (which is when you can charge it).
It's important to know when your VCCs can be activated and why your VCC might be activated before or after check-in.
What’s in this article:
When a VCC can be charged
Virtual credit cards can be charged the moment the reservation becomes non-refundable (according to the reservation policy). This is standard for all properties (according to your GDTs).
If you meet the following criteria, you can charge VCCs as soon as the reservation becomes non-refundable:
- You have no outstanding VCCs older than 60 days and requiring a guest refund
- You’ve paid your invoices on time for the last 12 months, according to the payment due dates
- You’ve been working with us for at least six months, and you have validated guest stays and reviews
We’ll review whether or not you meet these criteria on a regular basis and we'll email you if anything changes. If your property switches status and it’ll no longer be eligible for early activation, only future reservations will be adjusted.
If the booking consists of multiple room reservations with different policies (for instance, two non-refundable bookings and one flex booking), the activation date is according to the most flexible policy in the reservation. For the example above, the virtual card won’t have early activation.
What happens if you don’t meet the criteria
If, during our periodic review, you don’t meet the criteria, we can consider this an additional financial liability for us. Consequently, to limit our financial exposure, you can charge the VCCs later – one day after check-in (or at check-in for US properties).
We'll notify you via email if you qualify to charge your virtual credit cards before check-in.
Guest Policies & Payments
- Allowing guests to book without credit card details
- Can I set up the same policies for all of my properties in one go?
- How can I set up the grace period?
- How can I change the breakfast type?
- No credit card details for domestic bookers
- Managing my services charges
- Last-minute bookings without credit cards
- Updating your internet, pets and parking policies
- Why are there restrictions for setting up policies?
- Setting up or changing your property’s policies
- Setting up standard children rates
- Setting up cancellation policies
- Making changes to your parking policies
- How can I set up ‘no credit-card details for domestic bookers’?
- How do I handle property damage by guests?
- Viewing guests’ credit card details on Pulse
- Do I supply guests with invoices?
- Accessing guests’ credit card details
- How can I set up pre-authorisation for guests’ credit cards?
- Everything you need to know about damage policy options
- Handling invalid credit cards
- How can I change my payment preferences and which credit cards I accept?
- How can I make changes to deposit and pre-payment information?
- Setting up a prepayment policy
- How do I handle guest payments?
- The guest hasn't paid the deposit/pre-payment. Can I cancel the booking?
- What is Strong Customer Authentication?
- Can I charge credit card and/or payment fees on bookings I receive through Booking.com?
- Can I mark credit cards as invalid in Pulse?
- How to check the status of a damage payment request
- Understanding the new cash payment feature in your Guest Payment Options
- Introducing payment services from Booking.com
- Payments: FAQs
- Understanding Payments by Booking.com
- How much Payments by Booking.com costs
- Everything you need to know about virtual credit cards
- Refunding virtual credit cards (VCCs)
- Understanding when your virtual credit cards are activated
- Card validation and fee collection solution
- Card validation and fee collection solution for connected partners
- US Payments Ranking Benefit: how extra visibility in search results works for US properties using Online Payments
- Booking Holdings Financial Services
- Activating and processing payments with Booking Holdings Financial Services
- Identifying and verifying yourself for Booking Holdings Financial Services
- Submitting a complaint about Booking Holdings Financial Services
- FAQ: Booking Holdings Financial Services
- Booking Holdings Financial Services Payments Agreement
- Booking Holdings Financial Services Privacy Statement
- Payments FAQs for property management companies in the US
- TEMPLATE: EXAMPLE FAQ/ACCORDIONS W/ TABLE OF CONTENTS
- Booking.com Cash Advance