Introducing Travel Sustainable

Our new way of recognising your sustainability efforts and championing them to travellers – for a better tomorrow.

Discover more

How to set up standard children rates

Updated 1 week ago | 5 min read time
Save

Families are a large guest segment on our platform. On average, they stay longer and are more likely to book than other segments, such as solo travellers and couples. But families also have different needs and often spend more time comparing properties before committing to a reservation.

There are three configuration components that determine how a property and room is listed for families and whether a children rate is displayed on our platform: policies, rooms and pricing. Setting up children rates lets families see all of the important details and prices for a particular room or unit on your property page.

Activate standard children rates   Learn more


What’s in this article:


Setting up policies to allow children

You can choose whether your property accepts children of all ages, only above a certain age or doesn’t allow children at all. Here’s how to do it:

1. Log in to the extranet

2. Click on Property and then click on Policies

3. In the Children & extra beds section, click on Edit under Children policies and occupancy

4. Choose Yes or No to select whether you allow children under 18 years of age

5. If you want, you can select a minimum age for children you allow at your property

6. Click on Save


Your children rate options

Once you’ve allowed children at your property, you can choose between two different children rates products: standard children rates and flexible children rates.

A standard children rate is right for you if you need:

  • One set of rates for your entire property
  • Free or fixed rates

A flexible children rate is right for you if you need:

  • Different sets of rates per room or unit type and rate plan
  • Free, fixed or percentage-based rates
  • Different rates per child within each of your age groups

This article will help you set up standard children rates. If you want to set up flexible children rates, read this article.


Activating standard children rates

You can create up to three different children rates for different age ranges. Please note that the age-range rates you set only apply to children staying in existing beds – not extra beds or cots. Alternatively, you can specify which age ranges, if any, can stay at your accommodation free of charge. 

These rates only apply to rooms for which you have already set children occupancy. If you have not done that, you will need to adjust occupancy to include children. You can also offer extra beds, cots or cribs in a separate section of the extranet. 

Here’s how to set up a children rate:

  1. Log in to the extranet
  2. Click on Property and then click on Policies
  3. In the Children & extra beds section, click on Edit under Children policies and occupancy
  4. In the Children rates section, choose Standard and click Set up
  5. Choose the minimum and maximum age for your rate and select the price you want to charge
  6. If you wish, click on Add another rate
  7. Click on Save

Once you’ve created your rates,  you will see a note in the Children policies and occupancy section reminding you to adjust your occupancy to include children and review your children rates distribution. 


Adjusting occupancy to include children

You can set the maximum number of children and adults that can stay in each room. You can also set the maximum total occupancy for each room. 

For example, imagine your Double Room is set up to have a maximum of two adults, two children and a maximum occupancy of two guests. This means the room allows either two adults, or one adult with one child, but not two adults with two children.

Any occupancy you set is for guests staying in existing beds. Occupancy from guests staying in cots and extra beds should not be included.

Here’s how to adjust room occupancy: 

  1. Log in to the extranet
  2. Click on Property and then click on Policies
  3. In the Children & extra beds section, click on Edit under Child policies and occupancy
  4. In the Occupancy and children rate distribution section, select whether all or some children pay the child price or some pay the adult price
  5. Select the name of the room or unit you want to adjust the occupancy for 
  6. Select the total maximum number of guests, the maximum number of adults, the maximum number of children who can stay in this room or unit, as well as the maximum number of children charged at the children rate
  7. Repeat this for every room that should be included
  8. Click on Save

In the Preview of your policies section at the bottom of the page, you will see a preview of your settings, although the exact wording of your policies may be shown differently to potential guests. 


Removing all standard children rates

You can remove standard children rates that you have previously created by manually deleting each rate. Here’s how:

  1. Log in to the extranet
  2. Click on Property and then click on Policies
  3. In the Children & extra beds section, click on Edit under Children policies and occupancy
  4. In the Children rates section, choose Standard
  5. Manually delete each rate by clicking on Delete this children rate
  6. Click on Save to confirm your changes

Now, all children will be priced as adults.


Offering extra beds, cots or cribs

Extra beds, cots or cribs are handy, flexible sleeping options. Keep in mind that extra bed and crib occupancy and prices aren’t displayed or included in rates during the booking process. 

Here’s how to offer extra beds, cots or cribs: 

  1. Log in to the extranet
  2. Click on Property and then click on Policies
  3. In the Children & extra beds section, click on Edit under Extra bed & cot options
  4. In the Cot & extra bed allowance section, choose the maximum number of cots and extra beds you can provide for each room or unit
  5. If you wish, in the Cot policies and Extra bed policies sections, choose how much you want to charge for cots and extra beds for different age ranges
  6. Click on Save

Is this article helpful?