Changing your property address and map coordinates

We use the location details and other items from your property information to auto-generate a property description containing the most relevant information for potential guests, so if your address changes, it’s important that we know as soon as possible. 

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Updating your property address

If your address has changed, and it’s not the same as the one you’ve provided during the registration process on Booking.com, it’s important that we know as soon as possible. This helps us to avoid showing incorrect information on your property page and in your guests’ booking confirmation details.

You can change your address by sending us a message. Here’s how to do it:

1. Log in to the extranet
2. Click on Inbox and then click on Booking.com messages
3. Click on See contact options
4. Choose Property details as the topic and Other as the subtopic
5. Click on See all contact options or Compose new message 
6. In the Message field, enter your the new correct address and the reason for the change
7. To verify that your new address is accurate, under Attachment click on Browse or Choose file and attach a copy of a recent utility bill that shows the new address. This can be a recent bill for gas, electricity, water, sewage, phone or taxes.
8. Click on Send message

Once we’ve received your request, we’ll review it and update your address in our system. We’ll provide you an update on your request within five working days.

Updating your location and changing position on the map

If your location on the map doesn’t correspond with the address location on Booking.com, you can update it by following these steps:

1. Log in to the extranet
2. Click on Inbox and then click on Booking.com messages
3. Click on See contact options or Compose new message
4. Choose Property details as the topic and Adjust your location on the map as the subtopic
5. Click on Update map location
6. In the map that opens, click and drag the red pin to where you want your property to show up on the map.
7. Click on Save new location and then click on Done

Once we’ve received your request, we’ll review it and update your address in our system. We’ll update the distances mentioned in your property information within 48 hours.

Getting property map coordinates from Google Maps

We ask for your property’s map coordinates so that your location is displayed correctly on Booking.com. It also affects distances to local landmarks and places of interest, so it’s important that you enter accurate coordinates for your property.

To get your property’s coordinates, follow these steps:

If you’re on a computer/desktop:

1. Open Google Maps 
2. Find your property’s location and right-click your mouse
3. Select ‘What's here?’
4. At the bottom, you’ll see the coordinates of the location where you right-clicked

If you’re using an Android device:

1. Open the Google Maps app
2. Zoom in on your property’s location
3. Touch the screen at your property’s location and hold your finger there until a red pin appears. Note: it has to be a point on the map where there isn’t already another label.
4. You’ll see the coordinates in the search box at the top of the map

If you’re using an iPhone or iPad:

1. Open the Google Maps app
2. Zoom in on your property’s location
3. Touch the screen at your property’s location and hold your finger there until a red pin appears. Note: it has to be a point on the map where there isn’t already another label.
4. At the bottom, tap ‘Dropped pin’ to show your property’s coordinates
    

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