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How to let your guests know when a facility is temporarily closed?

Updated 1 month ago

Have a facility closed for renovation or throughout a specific time of the year? Let your potential guests know via “Temporary closure of facilities". 

If one of the facilities at your property is temporarily closed, it’s important that people know about it. Otherwise guests could book with you thinking that they’ll have access to a swimming pool, for example – and get an unpleasant surprise when they find it closed. This can then negatively impact your review score.

You can include the dates of temporary closure of a facility, and that information will be displayed on your property page, next to the facility in question. This information will only be visible to guests who enter dates that overlap with the dates that your facility is closed.

At the moment, this feature is applicable to the following facilities: swimming pool, bar, restaurant, sauna, spa, hot tub/jacuzzi and fitness room.

To add temporary closure dates to a facility, follow these steps:

  1. Log in to your extranet and under the ‘Property’ tab, select ‘Facilities & services’.
  2. Scroll to the bottom of the page. Under ‘Temporary closure of facilities’, select the facility and enter the dates when it will be closed. Click on ‘Add’ and on 'Save’ to confirm your changes.
  3. If you need to delete the information about closure, just click on the trash icon on the right-hand side.

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