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How to rename your property listing title

Updated 4 months ago

We have policies and guidelines in place to make sure your property name meets our General Delivery Terms. This is so you can set the right expectations for your guests and provide accurate information about your property. By following these guidelines, you’ll be making sure your property appears in the best possible light on our platform and avoid having your property name rejected.

If you want to change your property name, follow these steps:

  1. Log in to the extranet and click on the ‘Property’ tab.
  2. Click on ‘General Info’.
  3. Click ‘Change property name’.
  4. Select ‘No, the property ownership will stay the same’.
  5. Type in a new property name and click on ‘Next’ to review the change.
  6. Select ‘Change property name’ to finalise the change.

If you’re making changes to your property name, keep the following best practices in mind:

  • Use a specific, unique name that won't confuse the guest.
  • Guests tend to type in as little as possible to find the property they want to find.
  • Think about people searching for the name on Google. What would you type to find this property?
  • Avoid using punctuation marks like quotation marks (“”), asterisks (*) and ‘at’ signs (@).
  • Except for acronyms, don’t capitalise entire words (write Apartment VL Amsterdam instead of Apartment VL AMSTERDAM).

Change of ownership

If your property is undergoing a change of ownership (i.e. the name on the commission invoice is changing) it’s important that you follow the correct process and that all property information is updated on our side as well as yours. You can find out more about change of ownership here.

Policy and guidelines for renaming your property

If your property name change is rejected, you’ll receive an email from us letting you know that the name has been changed back to its previous name and why the new name was rejected.

The following are reasons for the rejection of a property name change, to help you avoid this process. In line with sections 7.4 (ii) and 7.4 (ix) of our General Terms and Conditions, a property name will be rejected if it:

  • Is disparaging about
  • Refers to a competitor of
  • Is discriminatory towards and/or not appropriate for a global audience
  • Does not respect the privacy of others
  • Is misleading and/or not factually correct

By following these guidelines, along with our tips and best practices, you can have peace of mind that your new property name will be published immediately and be a clear representation of what your property offers.

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