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Letting guests know when a facility is temporarily closed

Updated 2 months ago | 2 min read time
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Sometimes, one or more of your facilities may be undergoing renovations or are closed during a certain time of the year. It’s important to let guests know if a facility isn’t available in order to manage their expectations.

Guests may book your property specifically because you have a facility they’re searching for, such as a swimming pool or fitness centre. Arriving and finding out that they don’t have access to it may cause them to be disappointed and negatively impact your guest review score.

You can add the dates when a facility is temporarily closed via the extranet. We’ll display this information on your property page next to that particular facility. This information will only be visible to guests who enter dates that overlap with the dates on which the facility is closed.

Follow these steps to add temporary closure dates to a facility:

  1. Log in to the extranet
  2. Under the Property tab, click Facilities & services
  3. Under Temporary closure of facilities, select the facility from the drop-down menu and enter the dates when it’s closed
  4. Click Add, then Save to confirm your changes

Currently, this feature is only available for the following facilities:

  • Swimming pool
  • Bar
  • Restaurant
  • Sauna
  • Spa
  • Hot tub/Jacuzzi
  • Fitness centre

To delete information about a facility’s closure, click on the trash icon on the right-hand side of the page.

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