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Updating your sustainability practices

Updated 1 month ago | 5 min read time

We believe it’s our responsibility to make sustainable choices easier for everyone. That’s why we’ve introduced the Travel Sustainable programme, with tools and advice that range from energy efficiency to reducing water usage and more.

Communicate your efforts to guests by updating your sustainability practices in the extranet.

What’s in this article

About the Travel Sustainable programme

In order to make sustainable choices easier for everyone, we’ve created the Travel Sustainable programme. It’s designed to offer you externally validated support – no matter where you’re at in your sustainability journey.

Together with independent bodies, such as sustainable travel non-profit Travalyst, we’ve identified and verified accessible practices selected for their high impact potential. You’ll find the practices in the Sustainability practices section of the extranet. 

Indicate whether or not you carry out each of these practices at your property and your sustainability practices will be shown on your property page. They’re divided into five categories:

  1. Reduce waste
  2. Reduce energy and greenhouse gases
  3. Use less water
  4. Support your local community
  5. Protect nature

You can learn more about these categories in our Travel Sustainable Handbook.

About the Travel Sustainable badge

The Travel Sustainable badge recognises properties of all kinds that stand out for their commitment to sustainable hospitality.

To be eligible for the badge, fill in the sustainability practices your property adopts in the extranet. Once you’ve done this, we’ll assess if your property is eligible based on inclusive criteria and localisation needs. Each practice you adopt is compared with a non-sustainable alternative and given a score. The overall impact score is used to determine if you’re eligible for the badge.

If you have a sustainability certification from Green Tourism, EU Ecolabel, Green Seal, Nordic Swan Ecolabel, Green Hospitality Ecolabel, Ibex Fairstay, Fair Trade Tourism, LEED, Edge or any certification accredited or recognised by the GSTC, we can display this information on your property page. Partners with these certifications are also eligible for the Travel Sustainable badge and we’re working to add more certification bodies to our platform.

If you don’t receive the badge straight away, it’s a good idea to regularly review and update which of the practices you can possibly take on.

If you’re eligible, you’ll receive an email notifying you that you’ve received the badge. It will appear on your property page and in search results. Guests can also filter their search results towards sustainable properties, meaning you’ll achieve higher visibility with travellers searching for sustainable stays.

Updating your sustainability practices in the extranet

Here’s how to update your sustainability practices in the extranet:

  1. Log in to the extranet
  2. Click on Property and then click on Sustainability practices
  3. In the Sustainability practices section, enter the practices you currently follow at your property
  4. Click on Save to finish

Only the sustainability practices you have in place are visible on your property page – any practices you don’t adopt will not be visible to potential guests. Being accurate helps us identify the areas where we can support you further.

After a guest stays with you, we’ll also ask them to complete a survey about the accuracy of the information on your property page about your facilities, services and sustainability practices. In the survey, we’ll only ask guests about the sustainability practices you’ve told us you’ve adopted and which are visible on your property page. This verification helps give other potential guests additional reassurance before booking your property.

Updating your sustainability practices via your Connectivity provider

If you work with a Connectivity provider, you can also add sustainability practices to your property page via their platform.

Please reach out to your provider to ask them about how they display your sustainability practices on our platform.

Sustainability practices that aren’t listed in the extranet

If you’ve implemented additional practices that we don’t currently list in the extranet, you can let us know by following these steps:

  1. Log in to the extranet
  2. Click on Property and then select Sustainability practices
  3. Click on Share your feedback
  4. Fill in the form and click Submit

You won’t receive a response to submissions via this form, but we’ll use your feedback when we update future sustainability practices available in the extranet.

Adding your sustainability certification

Becoming certified isn’t a requirement for operating more sustainably. But it’s a great way to take your sustainability commitment to the next level.

We currently display sustainability certification information from the following accreditation bodies:

We receive certification information directly from these organisations twice a year. If you’re certified by one of them, we’ll display that information in the sustainability section on your property page. These certificates, alongside adding your sustainability practices in the extranet, can also help contribute towards receiving a Travel Sustainable badge. If you can’t see your certification on our platform, please contact the certification body directly.

We’re working to add information from more certification bodies to our platform. If you hold an accredited sustainability certification from another organisation and you’d like to display it on your property page, you can ask the certification body to make a request using this form.

We’re also working with the Global Sustainable Tourism Council to improve how we display certifications on our platform. To learn more about becoming certified, take a look at our Travel Sustainable Handbook.

Adding your chain’s sustainability programme

We work directly with our Chains team to collect and display information from eligible sustainability programmes. For a chain programme to be eligible, it must be compulsory for all properties shown under the chain code in our systems. All properties also need to use the same brand name.

If there are levels to the chain programme – such as bronze, silver and gold – all hotels within the chain must achieve at least the minimum level. Ultimately, Travalyst’s independent advisory group reviews all programmes to decide which ones are eligible.

If you’d like your chain’s sustainability programme to be displayed on our platform, you’ll need to reach out to your Corporate Social Responsibility (CSR) team.

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