Updating your sustainability practices

Updated 1 month ago | 4.5 min read time
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Travel has the power to transform lives for the better, but every trip also has an environmental, social and economic impact. We’re committed to reducing these as much as possible, but we can’t do this alone.


What’s in this article

How we approach sustainability

Updating your sustainability practices in the extranet

Updating your sustainability practices via your channel manager

Sustainability practices that aren’t listed in the extranet

Adding your sustainability certification

Adding your chain’s sustainability programme


How we approach sustainability

In order to make it easier for everyone to make sustainable choices, we created a simplified, accessible model that makes it easy for you to start your sustainability journey.

Working together with non-profit Travalyst and the Sustainable Hospitality Alliance – a consortium of chief executives from ten global hotel companies – we developed and identified practices in the hospitality industry that can create positive change.

You’ll find 32 sustainability practices in the Facilities & Services section of the extranet. You can indicate whether or not you carry out each of these practices at your property. They’re divided into five categories:

  1. Waste
  2. Energy and greenhouse gases
  3. Water
  4. Supporting local communities
  5. Protecting nature

You can learn more about these categories in our Sustainability Handbook on the Partner Hub.


Updating your sustainability practices in the extranet

  1. Log in to the extranet
  2. Click on Property and then select Facilities & services
  3. Scroll down to the Sustainability practices section
  4. Click Yes next to the practices you currently have in place at your property
  5. Click No for those you don’t currently have in place
  6. Click Save to display this information on your property page (it may take some time before the changes are visible)

We only show travellers the sustainability practices you have in place, not the ones you don’t. But selecting No still helps us to understand which practices you and other partners don’t yet have in place, so we can identify the areas where we can support you further.


Updating your sustainability practices via your Connectivity provider

If you work with a Connectivity provider, you can also add sustainability practices to your property page via their platform.

Please reach out to your provider to ask them about displaying your sustainability practices on our platform.


Sustainability practices that aren’t listed in the extranet

If you’ve implemented practices that we don’t currently list in the extranet, or if you’d like to starting implementing certain practices but don’t know how to get started, you can let us know by following these steps:

  1. Log in to the extranet
  2. Click on Property and then select Sustainability practices
  3. Click on Share your feedback
  4. Fill in the form and click Submit

You won’t receive a response to submissions via this form, but we’ll keep your feedback in mind when we make future updates to the sustainability practices available in the extranet.


Adding your sustainability certification

Becoming certified isn’t a requirement for operating more sustainably. But it’s a great way to take your sustainability commitment to the next level.

We currently display sustainability certification information from these three accreditation bodies:

We receive certification information directly from these organisations twice a year. If you’re certified by one of them, we’ll display that information in the sustainability section on your property page. If you can’t see your certification, please contact the certification body directly.

We encourage partners with certifications to also display the sustainable practices at their property, by adding them in the extranet.

We’re working to add information from more certification bodies to our platform. If you hold an accredited sustainability certification from another organisation and you’d like to display it on your property page, you can ask the certification body to make a request using this form.

We’re also working with the Global Sustainable Tourism Council to improve how we display certifications on our platform, so guests looking for a sustainable stay can easily identify certified properties.

To learn more about becoming certified, take a look at our Sustainability Handbook.


Adding your chain’s sustainability programme

We work directly with our Chains team to collect and display hotel information from eligible chain sustainability programmes. For a chain’s programme to be eligible, it must be compulsory for all properties shown under the chain code in our systems. All of the properties also need to use the same brand name.

If there are levels to the chain programme (such as bronze, silver and gold), all hotels within the chain must achieve at least the minimum level. Travalyst’s independent advisory group reviews all programmes to decide which ones are eligible.

If you’d like your chain’s sustainability programme to be displayed on our platform, you’ll need to reach out to your Corporate Social Responsibility (CSR) team so that they can contact us directly.

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