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How to change or update your property address

Updated 1 month ago

If you need to change your property’s address, this can easily be done by sending us a message. Just follow the steps below:

  1. Go to your extranet 'Inbox' tab and select ‘ messages’.
  2. Click on ‘Compose new message’ and choose Property details’ as the topic.
  3. Include your new address and the reason for the change*. Your request will be reviewed by our team and the change will be updated in the system.
  4. We’ll contact you within 2-5 days to let you know the change has been completed.

Note: Depending on the reason for the address change, you may need to send us a copy of a utility bill – gas, electricity, water, sewage, phone or municipal taxes – as proof. You can easily attach this as a file while composing your message.

Remember: It’s important that we know about any address change as soon as possible. This will help us to avoid showing incorrect information on your property page and on guests’ booking confirmations.