How to change or update your property address

Updated 1 month ago

Please note: In order to make sure property address changes are correct, we ask that you include a copy of a utility bill – either gas, electricity, water, sewage, phone or municipal taxes – as proof. You can easily attach this as a file while composing your message.

If you need to change your property’s address, this can easily be done by sending us a message. Just follow the steps below:

  1. Go to your extranet 'Inbox' tab and select ‘ messages’.
  2. Click on ‘Compose new message’ and choose ‘Property details’ as the topic.
  3. Include your new address and the reason for the change. Please also upload a copy of a utility bill as proof that your request is accurate. 
  4. Your request will be reviewed by our team and the change will be updated in the system. We’ll contact you within 2-5 days to let you know the change has been completed.

Remember: It’s important that we know about any address change as soon as possible. This will help us to avoid showing incorrect information on your property page and on guests’ booking confirmations.

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