How can I add a new rate plan?

Updated 1 month ago

Highlight: one of the first steps you must take is deciding on the rate plan(s) you want to activate. To see how to activate a rate plan, navigate to the end of this article or click here to jump right in.


What is a Rate Plan? 

A rate plan consists of a number of fundamental elements of a booking, including:

  • Cancellation policies
  • Prices
  • Number of days between booking and check-in
  • Length of stay
  • Room or unit type
  • Meals, if available

What rate plans are recommended?

In order to attract a wide variety of guests, especially during times when they’re looking for more flexibility and peace of mind, we recommend establishing a strong foundation for your business by optimising your rate plan setup.

We offer three main types of rate plans. These are:

  • Free Cancellation: A flexible Free Cancellation rate plan offers potential bookers more freedom in case their travel plans or other circumstances change. Free Cancellation rates tend to be the most expensive, because guests are willing to pay a bit more for extra peace of mind.
  • Non-Refundable: Non-Refundable rates help secure more guaranteed bookings and revenue, especially for travellers on a budget. Prices for Non-Refundable rates are generally lower than Free Cancellation rates, but on the other hand this rate plan tends to generate additional bookings - partly because these lower rates are more compelling for travellers looking for the best value.
  • Early Booker: An Early Booker rate plan helps you secure bookings in advance, and is usually the least expensive rate plan. You can offer customers this rate plan alongside a variety of cancellation terms or in combination with a Non-Refundable policy.

How can I add a new rate plan? 

You can add or edit new rate plans following the below steps: 

  1. Log in to the extranet

  2. Go to the ‘Rates & Availability’ tab and click on ‘Rate plans’

  3. Click on ‘Add new rate plan’

  4. Choose your preferred type of Rate Plan and then click on ‘Add rate plan’

  5. Follow the steps to select each of the factors that will make up the Rate Plan

  6. Click on ‘Review’ to see a summary of the Rate Plan, and then click on ‘Go back’ if you need to make any changes

  7. To save your changes, click on ‘Activate Rate Category’ or ‘Activate Rate Plan’

With the Flexible - 1 day policy, you can quickly extend the Free Cancellation policies on a number of other rate plans you already have in place.

Explore rate plans further here

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