We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

How can I set up auto-replenishment of closed rooms?

Updated 2 months ago

NOTE: In April 2020, we made the decision to temporarily disable the ‘auto-replenishment of closed rooms’ feature, in order to ensure that our accommodation partners could remain compliant with local regulatory guidelines related to COVID-19. As of August 2020, we will be turning this feature back on for all properties who previously had the feature enabled.

What is ‘auto-replenishment on closed rooms’?

Auto-replenishment on closed rooms is a Booking.com default functionality that puts cancelled rooms back up for rent, even if the partner has removed availability for that particular date.

This normally helps our partners offer maximum availability without having to go into the system to update it manually, and also guarantees more visibility on Booking.com.

If your accommodation is still affected by Coronavirus restrictions and you wish to opt-out of the ‘Auto-Replenishment of Closed Rooms’ feature, you can do so by following these steps: 

  1. Log into your extranet account.
  2. Click on the ‘Rates & Availability’ tab
  3. Go to the Settings symbol on the top-right corner of your Calendar
  4. Click on ‘Auto-Replenishment
  5. Under ‘Calendar Settings’, click ’No’ to turn off the Auto-Replenishment feature

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