We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.


How do I activate the Black Friday Deal?

Updated 2 hours ago | 1 min read time
Are you a guest? If so, please visit the customer support website.

Travel demand typically picks up in the weeks leading up to Black Friday, which falls on 27 November this year. As people start actively searching for discounts and promotions, we want to help you take advantage of the opportunity.

We launched the Black Friday Deal to help you capture the growing demand for travel and help boost your bookings until the end of 2020. And because this deal has an especially long booking window, it can help secure future bookings in 2021. Activating this deal will give your property more visibility on our platform. Your property will also be featured in:

  • Selected emails
  • Marketing campaigns
  • Social media banners
  • Price comparison platforms like Google

The Black Friday Deal will be active from 19 November 2020 until 1 December 2020. Travellers can use the deal to book stays between 19 November 2020 and 31 December 2021.

The Black Friday Deal won’t be applied on top of any other active promotions you’re offering. The only exception is for partners in Japan who are enrolled in the Japanese Government’s ‘Go to Travel’ initiative.

Activate this deal

If you are a multi-property partner, you can simply click here to review and activate the Black Friday Deal.

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The Black Friday Deal is live

Activate this deal to boost your bookings for the end of this year – and for all of 2021.

Find out more