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How to set up flexible children rates for your property

Updated 3 months ago | 5 min read time

With flexible children rates, you can set up rates per room or unit and Rate Plan, per-child rates and percentage-based rates. You also have the option of setting up standard children rates if you need one set of rates for your entire property and only free or fixed rates.

You can choose to adopt either flexible children rates or standard children rates, but only one can be active. You can change this choice at any time.

This article will show you how to set up flexible children rates. If you want to set up standard children rates, read this article.

What’s in this article

What you need to do before you can set up flexible children rates

There are a few tasks you need to complete before you can set up flexible children rates:

Once all of these requirements are met, you can set up flexible children rates. Here’s how: 

  1. Log in to the extranet
  2. Click on Property and then click on Policies
  3. In the Children & extra beds section, click on Edit under Children policies and occupancy
  4. In the Children rates section, under the Flexible option, click on the Set up button

From here, you can set up or manage children age groups, if necessary, or proceed to select a room or unit and rate.

Setting up or managing your children age groups


Children age groups

If you already have standard children rates, your existing age groups will be shown in the Children age groups section. If you want to make any changes, you can click the Change age groups button. Otherwise, you’re ready to select a room or unit and rate.  

If you don’t have existing children rates, you’ll first need to set up age groups:

  1. Click the Set up age groups button
  2. Age groups are set at the property level. You will need to set at least one – but no more than three – age groups for your property before creating a children rate.  
  3. Click the Save changes button to save your settings

Once you’ve set up your age groups, you’ll be able to view them in the children age groups section.

Selecting your preferred room or unit type and rate


Preferred room rate type and rate plan

You can set up flexible children rates at the room or unit and rate level by following these steps:

  1. In the Introducing flexible children rates section, click on the Get started button and you will be taken to the Flexible children rates page
  2. In the panel on the left-hand side of the page, you will see a list of rooms with occupancy set for at least one child, which makes them eligible for a flexible children rate
  3. Select a room or unit type, which will display the details of that rate plan
  4. You will see a summary of the occupancy and the last available room rate for the room type you have selected. Below that, you will see the age groups that you have set up for your property. This is where you will enter the details of how these age groups are priced.

Setting up prices per age group


Setting up your flexible children rates

For each age group, you can choose whether all children are priced the same or if some children are priced differently. 

If all children in an age group are priced the same, you can choose from these options:

  • Free – There is no cost for children per age group
  • Fixed –  There is a fixed cost for children per age group
  • Percentage – The cost for children is based on a percentage of the room rate on a per-child, per-night or per-child, per-stay basis
  • Full adult price – Children are charged the same rate as adults aged 18 years and over

If some children in an age group are priced differently, you can set different pricing options for the first child, second child, and every additional child per age group. If you’d like to learn more about how per-child pricing works, take a look at this article on the Partner Hub.

After you’ve finished filling in all of the information for your age groups, you’ll see a preview of your pricing setup at the bottom of the page. 

The pricing shown here may not be exact, as it may not cover taxes, fees, promotions or other additional charges, but the provided details can help you better understand how your flexible children rates have been set up. 

If you’re happy with how everything looks, click the Save changes button

Checking if your price setup is active


Checking if your flexible children rates are active

Once you’ve saved your changes, you’ll see a new Children rate setup section, which displays an overview of the settings per age band. 

An Active badge indicates that these children rates are now bookable by guests.

In the room rate panel, you will now see a Setup active badge under rates that you have set up. You can also see which rate plans do not yet have a children rate set up.

Please note that there may be a delay of up to two hours between setting up your children rates and seeing them reflected on your property listing page.

If you need to make changes to these rates in the future, you can access them from the Children policies and occupancy page or directly through the Flexible children rates page.

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