Setting up a new Rate Plan

Updated 3 months ago | 4 min read time
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A Rate Plan describes the combination of different factors that make up a booking. These include cancellation policies, prices, number of days between booking and check-in, length of stay, room or unit type and meals if they’re available.

Adding the right Rate Plan can help establish a strong foundation for your business, helping you attract a variety of guests with different needs and preferences.

Add a new Rate Plan


What’s in this article

Understanding Rate Plans

Adding Rate Plans

Editing or removing Rate Plans


Understanding Rate Plans

Offering a variety of Rate Plans can help make your property more attractive to different types of guests, especially during times when they’re looking for more flexibility.

We offer three main types of Rate Plans:

  • Free Cancellation – this flexible Rate Plan offers potential bookers more freedom in case their travel plans or other circumstances change. Because guests are willing to pay a little more for extra peace of mind, Free Cancellation Rates tend to be the most expensive.
  • Non-Refundable – this type of Rate Plan helps secure more guaranteed bookings and revenue, especially for travellers on a budget. Although Non-Refundable Rates are generally lower than Free Cancellation Rates, the lower rates are more compelling for travellers looking for the best value and therefore tend to generate more bookings.
  • Early Booker – this Rate Plan usually offers the least expensive rates, and helps secure bookings in advance. Early Booker Rates can be combined with different cancellation policies, including a non-refundable policy.

To find out more about Rate Plans, take a look at this Solutions page.


Adding Rate Plans

You can add a new Rate Plan by following these steps:

  1. Log in to the extranet
  2. Click on Rates & Availability and select Rate plans
  3. Click on Add new rate plan
  4. Choose the type of Rate Plan you want to add, then click on Add rate plan
  5. On the next page, set up the details of your Rate Plan and then click on Review
  6. Click on Activate rate plan

Editing or removing Rate Plans

You can edit or delete a Rate Plan by following these steps:

  1. Log in to the extranet
  2. Click on Rates & Availability and select Rate plans
  3. Click on the Rate Plan that you want to edit or delete, then select Edit or Delete
  4. If you selected Delete, confirm your choice by clicking Delete forever in the pop-up
  5. If you selected Edit, choose which features of the Rate Plan you want to update on the next page, then click on Apply changes

With the Flexible - 1 day policy, you can quickly extend the Free Cancellation policies on a number of other rate plans you already have in place.

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