Setting up a non-refundable rate

Updated 2 months ago
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With a non-refundable rate, guests pay the full price if they cancel, make changes or don’t show up. Adding a non-refundable rate to your property can reduce cancellations and help you secure guaranteed payment for reservations.

Depending on whether you’ve previously set up a non-refundable rate for your property, there are different ways to add a non-refundable rate.


Scenario 1: It’s your first time setting up a fully non-refundable rate for your property

  1. Click on Add non-refundable rate under the Rates & Availability tab in your extranet
  2. A short list of questions will appear to guide you through the set-up. Select the answers that best match your property’s needs
  3. Click Review to double-check your selections
  4. Click Activate rate plan to finalise the non-refundable rate. Depending on your previous selections, this may be the final step. Additional messages may appear to guide you through any extra steps

Scenario 2: You’ve previously set up a non-refundable rate for your property

First, make sure you’ve created a non-refundable cancellation policy:

  1. Click on the Property tab in your extranet and select Policies
  2. Under Cancellation and prepayment policies, click on Create a new cancellation policy and add a Non-refundable policy
  3. Then, add a new rate plan in the Rates & Availability tab
  4. Select Rate plans, then click Add new Rate plan and fill out all the necessary details.
  5. Click Review rate plan to check the details, then click Save rate plan.

The new non-refundable rate will now appear in your Calendar in the Rates & Availability tab. If you use a Channel Manager, your provider may require you to take additional steps to map your new rate plan.

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