Upselling your rooms

Updated 2 months ago | 3.5 min read time
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Upselling your rooms is a great way to increase your revenue with minimal effort. Find out what you need to do to upsell your rooms. 


What’s in this article


How room upselling works

Room upselling, also known as a ‘paid upgrade’, means offering your confirmed guests the opportunity to upgrade their reservations. This usually involves offering guests access to different rooms with better access to certain amenities and facilities.

Although upselling rooms can also occur at the moment of check-in (for example, through your front-desk staff), there is a greater opportunity to increase revenue and reduce errors by automating and offering room upgrades to guests before they reach your property.


Upselling your rooms

To help you upsell your rooms, we’ve built a purpose-built room upsell feature. This is available to all our partners as part of the normal commission. The only action required from you is to add all your rooms in your extranet.

Why upselling rooms is important

Once you add all your available rooms, we will:

  • Automate sending of upgrade offers to your guests, so that timing is just right and they receive your offers when it matters most to them
  • Guide guest decision-making through clear side-by-side comparisons of their current reservations and your upgrade offers, based on your available rooms
  • Integrate handling of your calendar and availability so that your rooms are instantly released upon upgrades, overbookings can never occur and rooms are never blocked following a successful room upsell

Of course, room upselling is only applicable if you have multiple room types to begin with. If your property fits this description, all you need to do is add all your rooms in the extranet to benefit from our room upsell feature.

Add your rooms now


What happens when a guest accepts an upsell offer?

When a guest accepts an upsell offer and their booking is modified, a notification is automatically added on your reservation details page. This modification notice will explain the details of the change.

There will be no change to the reservation confirmation number, guest details, dates, or number of guests.

We will automatically send the guest confirmation of their booking modification when it is made. 


Eligibility criteria for room upselling

A reservation is only eligible for upsell if:

  • The guest has chosen to pay at the property
  • The reservation is made on flexible or non-refundable policies where the partner has set-up a grace period, and the guest accepts the upsell offer within that specific grace period.
  • There is a higher priced room available in your property with the same occupancy and bed configuration

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