Setting up ‘No arrivals’ and ‘No departures’ restrictions

Updated 4 weeks ago
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Restrictions offer a way to apply special conditions to the reservations you receive. If you aren’t able to check guests in or out on specific days, you can set up a No arrivals or No departures restriction to prevent guests arriving or departing on those dates.

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Setting up No arrivals restrictions

Setting up No departures restrictions


How you set up a No departures or No arrivals restriction depends on which calendar view you use. Check the screenshots below to see which one matches the calendar in your extranet, then follow the corresponding steps.


Setting up ‘No arrivals’ restrictions

A No arrivals restriction prevents guests from booking a stay that starts on the dates you’ve selected. Guests can still book a stay with this restriction in place if their check-in date falls outside of your restricted dates.

For example, if you set a No arrivals restriction for a room/property on 24 November:

  • Guests cannot book that room/property for 24-26 November because they cannot check in on 24 November
  • Guests can book that room/property for 21-26 November because they arrive on a day that doesn’t have a No arrivals restriction

If you’re viewing your calendar in List view, follow these steps to set up a No arrivals restriction:

  1. Log in to the extranet and click on either Rates & Availability or Calendar & Pricing, then click on Calendar.
  2. Find the room that you’d like to set up the restriction for, then click on the drop-down arrow next to the room rate to see all your restrictions. You can also expand this list by clicking on the Restrictions check box next to the date selector.
  3. On the No arrivals row select the date that you’d like to make unavailable for check-in. To select multiple dates, drag the blue rectangle over all the dates you want to restrict.
  4. Click on the Activate radio button and then on Save.
  5. If you’d like to set this restriction for more than a month ahead, click on Bulk edit and select the dates you want to set the restriction for. Then click on the Restrictions box and select the rate and No arrivals restriction. Lastly, click on Activate and then on Save changes.

To set up a No arrivals restriction with your calendar in Monthly view, follow these steps:

  1. Log in to the extranet and click on either Rates & Availability or Calendar & Pricing, then click on Calendar.
  2. Select the date that you’d like to make unavailable for check-in. To select multiple dates, drag the blue rectangle over all the dates you want to restrict.
  3. In the panel on the right side of the page, scroll down to Advanced restrictions.
  4. Check the No arrivals box and then click Save.

Setting up ‘No departures’ restrictions

A No departures restriction prevents guests from booking a stay that ends on the dates you’ve selected. Guests can still book a stay with this restriction in place, as long as their check-out date falls outside of your restricted dates.

For example, if you set a No departures restriction for a room/property on 24 November:

  • Guests won’t be able to book that room/property for 21-24 November because they can’t check out on 24 November
  • Guests will be able to book that room/property for 21-26 November because they check out on a day that doesn’t have a No departures restriction

If you’re viewing the calendar in List view, you can set up a No departures restriction by following these steps:

  1. Log in to the extranet and click on either Rates & Availability or Calendar & Pricing, then click on Calendar.
  2. Find the room that you’d like to set up the restriction for, then click on the drop-down arrow next to the room rate to see all your restrictions. You can also expand this list by clicking on the Restrictions check box next to the date selector.
  3. On the No departures row, select the date that you’d like to make unavailable for check-out. To select multiple dates, drag the blue rectangle over all the dates you want to restrict.
  4. Click on the Activate button and then on Save.
  5. If you’d like to set this restriction for more than a month ahead, click on Bulk edit and select the dates you want to set the restriction for. Then click on the Restrictions box and select the rate and No departures restriction. Lastly, click on Activate and then on Save changes.

If you’re viewing the calendar in Monthly view, and you want to set up a No departure restriction for a specific date, follow these steps:

  1. Log in to the extranet and click on either Rates & Availability or Calendar & Pricing, then click on Calendar.
  2. Select the date that you’d like to make unavailable for check-out. To select multiple dates, drag the blue rectangle over all the dates you want to restrict.
  3. In the panel on the right side of the page, scroll down to Advanced restrictions.
  4. Check the No departures box and then click Save.

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