Setting up Mobile Rates

Updated 4 weeks ago | 4 min read time
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Increase your bookings from mobile devices by up to 28% by offering special Mobile Rates. Mobile Rates can also help you target millennials, who are more likely to book using mobile devices.

Activate Mobile Rates now


What’s in this article

Understanding Mobile Rates

Activating Mobile Rates

Editing or deactivating Mobile Rates


Understanding Mobile Rates

A Mobile Rate is a special discounted rate that’s only visible when someone uses our app or accesses our website using a mobile browser. You can use Mobile Rates to increase your bookings from mobile devices by up to 28%.

The majority of reservations on our platform are made using mobile devices, so offering a Mobile Rate helps you tap into this large group of potential guests. Mobile Rates can also help you target millennials, who are more likely to book using mobile devices than other age groups. When you offer a Mobile Rate, a special badge appears next to your property in the search results, on your property page and during the booking process. We’ve found that all of this helps to improve your conversion with mobile device users. You can choose to offer any discount amount of at least 10%, but for the best results we recommend a discount of 15%. We’ll only offer this discount in our app and on our website in mobile browsers. Mobile Rates are active throughout the year, and you can choose a maximum of 30 blackout dates when they don’t apply.

Mobile Rates apply to all of your rooms and Rate Plans. The Mobile Rate discount is on top of any Genius discounts you offer and any other promotions you’ve set up, except Country Rates and Limited-time Deal.

To find out more about Mobile Rates, take a look at this Solutions page.


Activating Mobile Rates

If you don’t already have a Mobile Rate set up, from the Opportunity Centre in the extranet you can quickly create one using our recommended settings. Or you can follow these steps to set up a custom Mobile Rate using your own choice of settings:

  1. Log in to the extranet
  2. Click on Rates & Availability and then click on Mobile rates
  3. Click on Add new mobile rate
  4. Choose where you want your Mobile Rate to appear by selecting either App and mobile web or App only
  5. Enter the percentage discount you want to offer
  6. Choose any check-in dates when you don’t want your Mobile Rate to apply
  7. Click on Review and then click on Activate if everything looks right

Editing or deactivating Mobile Rates

You can always update the settings of your Mobile Rates or deactivate them so that potential guests no longer see them. Here’s how to pause or edit your Mobile Rates:

  1. Log in to the extranet
  2. Click on Rates & Availability and then click on Mobile rates
  3. Click on the name of the Mobile Rate you want to edit or deactivate to see its current settings
  4. Click on Edit or Deactivate
  5. If you clicked on Edit, update your choice of platform, percentage discount and any dates when you don’t want your Mobile Rate to apply, and then click on Review and then on Activate
  6. If you clicked on Deactivate, click on Deactivate again to confirm

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