When a guest makes a booking, their reservation is confirmed immediately. So it’s not possible to reject a reservation.
Depending on your policies, a guest may be able to cancel their reservation using a link in their confirmation email or via their Booking account. In some cases, you’re able to initiate a cancellation request if a guest asks you to do so, or if there are issues with guest payments. See below for more information.
If you need to cancel a reservation, you can start the process on our Pulse app.
Request by guest:
If a guest has contacted you to request a cancellation, notify us on Pulse by following these steps:
-
Tap the reservation you want to start the cancellation process for.
-
Under ‘Details’, scroll down and tap ‘Request to cancel reservation’.
-
Select a reason to request the cancellation.
-
Tap ‘Send request’.
Note: A reservation remains valid until you receive a notification that the guest has agreed.