Your reservations

Learn how to access and manage property reservations on the Booking.com extranet or Pulse app to handle changes, cancellations, overbookings and no shows.

Handling changes and cancellations

Temporary changes to help you manage Date Modifications

Can I cancel reservations using Pulse?

Can I cancel a reservation?

How can I request a date modification for any reservation?

How do I set up and work with cancellation policies?

What’s the ‘Right of Regret’ in Brazil?

Guest incentives to rebook the same property after COVID-19 cancellations

How can I immediately reopen rooms to resell them after certain cancellations?

If I choose to waive cancellation fees, how can I do this?

If a guest asks me to cancel a reservation, what action can I take using Pulse?

If a guest asks me to cancel a reservation, what action should I take in the extranet?

Feature that allows guests to change dates during Force Majeure