Cancelling a reservation for your guest
If a guest requests the cancellation of a reservation, please inform us via either the extranet or the Pulse app. By doing so, you avoid paying commission for the cancelled booking.
What’s in this article:
Cancelling a reservation via the extranet
Follow these steps to inform us of a cancellation via the extranet:
- Log in to the extranet
- Click on Reservations
- Select the reservation you wish to cancel
- Click on Request to cancel reservation
- Select a reason for the cancellation
- Click Send
Your guest will receive an email with the cancellation request. The reservation will remain active until they have accepted the request. Once your guest has accepted the request, you and the guest will receive a cancellation email.
Cancelling a reservation using the Pulse app
Follow these steps to inform us of a cancellation using Pulse:
- Log in to the Pulse app on your phone
- Tap Bookings
- Select the cancelled reservation
- Tap Request to cancel reservation
- Select a reason for the cancellation
- Tap Send request
You and your guest will receive an email informing you that the reservation will be cancelled. The reservation remains valid until the guest has confirmed the cancellation.
You can also suggest a date modification to your guests, in order to allow them to keep their booking and for you to keep your reservation. For more information on this feature you can follow this link.
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Your reservations
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- Setting guest requirements for bookings
- How can I set up a ‘minimum advance reservation' and ‘maximum advance reservation’?
- How can I stop guests from booking and arriving on the same day?
- How can I set up a minimum or maximum length of stay restriction?
- What kind of reservation restrictions can I set up?
- How do I set up minimum and maximum advance reservations?
- How can I stop guests from booking reservations and arriving on the same day?
- Setting up length of stay and advance reservation restrictions
- Setting up reservation restrictions