Cancelling a reservation for your guest

If a guest requests the cancellation of a reservation,  please inform us via either the extranet or the Pulse app. By doing so, you avoid paying commission for the cancelled booking.

What’s in this article:

Cancelling a reservation via the extranet

Follow these steps to inform us of a cancellation via the extranet:

1. Log in to the extranet
2. Click on Reservations
3. Select the reservation you wish to cancel 
4. Click on Request to cancel reservation
5. Select a reason for the cancellation
6. Click Send

Your guest will receive an email with the cancellation request. The reservation will remain active until they have accepted the request. Once your guest has accepted the request, you and the guest will receive a cancellation email. 

Cancelling a reservation using the Pulse app

Follow these steps to inform us of a cancellation using Pulse:

1. Log in to the Pulse app on your phone
2. Tap Bookings
3. Select the cancelled reservation
4. Tap Request to cancel reservation
5. Select a reason for the cancellation
6. Tap Send request

You and your guest will receive an email informing you that the reservation will be cancelled. The reservation remains valid until the guest has confirmed the cancellation.

You can also suggest a date modification to your guests, in order to allow them to keep their booking and for you to keep your reservation. For more information on this feature you can follow this link.