Your reservations

Learn how to access and manage property reservations on the Booking.com extranet or Pulse app to handle changes, cancellations, overbookings and no shows.

Contacting guests using the extranet

How can I send message templates to guests automatically and share important information?

What are automatic replies and how do I add message templates to them?

How can I get in touch with a guest via the extranet?

How do I set up message templates to save time communicating with guests?

How can I use Google Translate to improve communication with guests?

Where can I see the messages between me and a particular guest?