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How do I set up message templates to save time communicating with guests?

Updated 4 months ago

With message templates, you can save time by sending custom replies to your guests, without typing the same thing over and over again. You can even include image attachments to provide your guests with additional information. Once you’ve set up your templates, all you need to do is select the one you want and press send.

You can send your custom templates on both the extranet and on the Pulse app.

To make things even easier, you can also personalise your templates in the extranet by adding placeholders for your guest’s name, check-in time, property name, and more.

Just add the placeholder to the message and it will update automatically for each reservation. The ‘Message Preview’ function on the ‘Create New Template’ page will help you visualise what the final message will look like.

To create new templates or update existing ones:

  1. Log into the extranet and click on the ‘Property’ tab.
  2. Click on Messaging preferences, then scroll down until you find a section called ‘Your templates’.

Tip: Instead of manually sending templates to guests in real time, you can schedule templates to be sent to guests automatically and share important information at a time of your choosing.

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