What are automatic replies and how do I add message templates to them?

Updated 2 months ago

Automatic replies are standard replies that can be set up to answer guests’ most common questions. This can save you time and create better experiences for guests.

Automatic replies can currently be set up for guest requests about parking, check-in and check-out, and bed types (e.g. double or twin).

You’re always in control of this though, as you can manage and change your auto-reply settings (as well as which template to include) in Messaging preferences, under the ‘Property’ tab in your extranet.

When a request is processed using automatic replies, the guest receives an email or a message on the Booking Assistant chat interface confirming whether it is approved, rejected or subject to availability. You can set up templates to provide any additional information that may be needed in each of those cases.

Under Messaging preferences, you can also choose to receive email notifications any time a guest sends a message, including auto-reply requests.

Alternatively, you can check which messages have been automatically answered in your extranet inbox or on the Pulse app.

Tip: Instead of manually sending templates to guests in real time, you can schedule templates to be sent to guests automatically and share important information at a time of your choosing.

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