If you need to get in touch with a guest, this can easily be done through the Booking.com extranet.
- Go to the ‘Reservations’ tab.
- Select date filters to help you find the booking.*
- Click on the name or reservation number for a specific reservation, and you’ll be able to write a message under ‘Conversation with guest’.
- Click ‘Send’ when you’re done. Booking.com will forward your message to your guest and retain a copy.
*Alternatively, in your ‘Inbox’ tab, select ‘Guest messages’ and write the guest name or booking number in the search box. Then simply send or reply to a message. You can even attach and send images along with your message.
Want to save yourself time and learn how to set up message templates?