We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

How can I stop guests from booking reservations and arriving on the same day?

Updated 2 months ago

There can be many reasons why you don’t want to receive same-day reservations – when a guest books and arrives on the same day. To avoid them, you can add a ‘Minimum advance reservation’ restriction to your rate plans. Once you set this up, your property will only appear in guests’ search results if their search criteria matches your condition(s).

You’ll see different options below. Check which of the screenshots matches what you see in the extranet, then follow the appropriate steps.

 


Option 1: List view calendar

If you’re using the List view calendar, follow these steps to set up a ‘Minimum advance reservation’ restriction:

  1. Log on to the Extranet and click on 'Calendar' under your ‘Rates & Availability’ tab.
  2. Above the calendar, click on the white ‘Restrictions’ tick box to display all restriction options for your rooms.
  3. Under the appropriate date and room, click on a white cell opposite ‘Minimum advance reservation’. To avoid same-day reservations, enter ‘1D’ (i.e. one day).
  4. To set this restriction for multiple dates at once, click on a cell and drag the blue circles left or right to cover the days you’d like to apply the restriction to. Enter ‘1D’ and click on ‘Save
  5. To set these restrictions for more than a month ahead: Click on the ‘Bulk edit’ button beneath your room type/unit name. A panel will appear on the right side of your screen. Select the dates you want to change your restrictions for, then click on the ‘Restrictions’ box. Choose a rate and restriction, and add a value in the white box below the selected restriction. Click on ‘Save changes’ when you’re done.

Option 2: Monthly view calendar

If you’re using the Monthly view calendar, follow these steps to set up a ‘Minimum advance reservation’ restriction:

  1. Under the ‘Rates & Availability’ tab, click on ‘Calendar’ (or the relevant room name).
  2. Click on a date, or select multiple dates by dragging the blue circles left or right.
  3. In the panel to the right of the calendar, click on ‘Restrictions’ under the relevant rate.
  4. Under ‘Minimum advance reservation’, choose '1 day' from the drop-down menu.
  5. Click ‘Done’ when you’re done

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