How can I translate guest messages into my own language?

Updated 4 months ago

As Booking.com is a global platform, your native language may not always match that of your guests.

To facilitate and ease communication between partners and guests, a translation feature can be found in both the extranet and the Pulse app:

  1. Go to ‘Messages’ on Pulse, or ‘Guest messages’ in your extranet ‘Inbox’ tab.
  2. Click on the ellipsis icon (‘...’) next to the message you want to translate.
  3. Click on the ‘Show translation’ pop-up that appears.
  4. The message is translated into the preferred language you’ve chosen in your settings.

NOTE: This feature currently only functions one way, meaning your replies will not be translated. We encourage you to respond in your guest's preferred language to offer the best possible experience.

What do you think of this page?

Updated Coronavirus support

Practical advice to help you navigate the latest Coronavirus restrictions.

Learn more