IMPORTANT: Whenever you charge guests for non-refundable or partially refundable no-shows or cancellations, you need to pay commission on such fees. Commission is not applicable in cases where you decide to waive cancellation fees, correctly mark the guest as a no-show or mark a credit card as invalid because you were unable to charge the guest.
If a guest doesn’t arrive for their booking, and you choose to waive the fee, it’s important to mark the reservation as a no-show so that you don’t pay commission.
It’s easy to mark a reservation as a no-show in the extranet. Just take a look at the steps below:
- Click on the 'Reservations'tab in the extranet and select the number of a specific reservation.
- Click 'Mark as a no show' on the right-hand side of the page. This will be saved as a cancellation.
- You and the guest will receive a confirmation email.
The ‘Mark as a no show’ button is available from 00:00 on the check-in date, for up to 48 hours (two business days) after the check-out date.
Tip: You can also quickly mark a no-show on the Pulse app.