Introducing Travel Sustainable

Our new way of recognising your sustainability efforts and championing them to travellers – for a better tomorrow.

Discover more

Can I make changes to a reservation?

Updated 5 days ago

When a guest books, their reservation is confirmed immediately. Sometimes guests want to make changes to their reservation later on.

Date changes before check-in date

If a guest contacts you to change their booking, you can tell them to do it through either their confirmation email or profile. Alternatively, in some circumstances, you can make changes on their behalf.

Read more about performing date changes pre-check-in

Date changes after check-in

You can modify all bookings (including prices and length of stay) on or after the check-in date through the Reservations tab on the Extranet, by following these steps:

  1. Click the reservation number or guest name.
  2. Select an option from the menu on the right-hand side of the screen, under Update this reservation.

Learn how and when to cancel a reservation

Is this article helpful?