What to know about our free taxi promotion

We’re running a promotion where we provide a free taxi ride for guests who book accommodation on our platform. You don’t need to do anything more than ask your guests to contact us if they have any questions about this promotion – but this article contains more information about the promotion that you might want to know.

What’s in this article

Key information about the free taxi promotion

Here are some of the most important details to know about our free taxi promotion:

• The promotion is only available in selected cities, and it includes a one-way direct trip from the airport to your property, in a standard-size taxi with a trusted local driver.
• If their booking qualifies, we provide a free taxi ride for your guests. You don’t need to do anything, and if your guests reserve a taxi this way you won’t be charged any additional commission on their accommodation booking.
• The taxi driver will wait for your guest in the airport’s arrivals hall, in the designated taxi area or nearby. If your guest’s flight is delayed, either the driver will wait for them or we’ll cover the cost of a different taxi for them.
• The promotion is only available for groups of six people or fewer, provided they book at least one room at your property and meet the minimum spending threshold. 
• If your guest cancels or amends their accommodation booking, we’ll automatically cancel their free taxi ride.

Cities where this promotion is available

This promotion is only available in the following cities:

A Coruña, Aberdeen, Abu Dhabi, Adeje, Agadir, Aix en Provence, Albufeira, Alghero, Alicante, Almeria, Amsterdam, Annecy, Arrecife, Athens, Baku, Bangalore, Barcelona, Bari, Bath, Batumi, Beijing, Belfast, Belo Horizonte, Benalmadena, Benidorm, Belgrade, Berlin, Biarritz, Bibione, Bilbao, Birmingham, Bled, Bologna, Bonn, Bordeaux, Bournemouth, Bratislava, Bremen, Brindisi, Brisbane, Bristol, Bronx, Brooklyn, Bruges, Brussels, Bucharest, Budapest, Buenos Aires, Cagliari, Cairo, Calheta, Cancun, Canggu, Canico, Cannes, Caorle, Cape Town, Cardiff, Casablanca, Catania, Cebu City, Chania Town, Chengdu, Chennai, Chester, Christchurch, Clermont Ferrand, Cluj-Napoca, Cologne, Constanta, Copenhagen, Costa Teguise, Costinesti, Cusco, Dalat, Dalyan, Da Nang, Denpasar, Doha, Dortmund, Dresden, Dubai, Dublin, Durban, Dusseldorf, Eforie Nord, Essen, Faliraki, Faro, Florence, Frankfurt, Fuengirola, Fukuoka, Gdynia, Geneva, Genoa, Girona, Glasgow, Golden Sands, Gothenburg, Graz, Hale, Hamburg, Hannover, Hanoi, Helsinki, Hillingdon, Ho Chi Minh City, Horley, Houston, Hurghada, Iasi, Ibiza Town, Innsbruck, Izmir, Jakarta, Johannesburg, Karlsruhe, Katowice, Kiotari, Kolimbia, Kota Kinabalu, Krakow, Kuala Lumpur, Kuta, Larnaka, Lecce, Leeds, Leipzig, Lido di Jesolo, Lille, Lima, Lindos, Lisbon, Liverpool, Ljubljana, Lloret de Mar, London, Lourdes, Lubeck, Luton, Luxembourg, Lyon, Maastricht, Madrid, Malaga, Mamaia, Mamaia Nord, Manchester, Manila, Marbella, Medellin, Melbourne, Merida, Mexico City, Milan, Mombasa, Montpellier,  Mumbai, Munich, Nagoya, Naha, Nantes, Naples, New Delhi, New York, Newcastle upon Tyne, Nuremberg, Oakland, Olbia, Oostende, Opatija, Osaka, Oviedo, Paderborn, Palanga, Palermo, Palma de Mallorca, Pamplona, Panama City, Paphos City, Paris, Peschiera del Garda, Phnom Penh, Platja d'Aro, Playa Blanca, Playa del Ingles, Playa Honda, Plovdiv, Podgorica, Ponta Delgada, Porec, Porto, Porto Alegre, Portsmouth, Poznan, Puerto del Carmen, Pula, Queens, Recife, Reykjavik, Rhodes Town, Riccione, Rimini, Rio de Janeiro, Rome, Roquetas de Mar, Rotterdam, Rovinj, Saint Helier Jersey, Saint Julian's, Salamanca, Salou, Salzburg, San Antonio, San Sebastian, Santana, Santander, Santiago de Compostela, Sapporo, Sarajevo, Scheveningen, Seminyak, Seville, Shanghai, Sharm El Sheikh, Sibiu, Siem Reap, Sirmione, Skopje, Sopot, Southampton, Sozopol, Split, Stansted Mountfitchet, Staten Island, Strasbourg, Stuttgart, Sunny Beach, Sydney, Szczecin, Taormina, Tarifa, Tbilisi City, The Hague, Timișoara, Tirana, Tivat, Toronto, Torremolinos, Torun, Tossa de Mar, Toulouse, Treviso, Trieste, Tunis, Turin, Ubud, Utrecht, Valencia, Valletta, Varna City, Verona, Vienna, Vigo, Vilnius, Wellington, Wladyslawowo, Wroclaw, Yokohama, York, Zagreb

What to do if guests have questions

Your guests can redeem their taxi by following the link in the Manage booking section of their Booking.com app, on the web and in their booking confirmation email. This link will take them to a free taxi booking flow, either on a web browser or in the app. If your guests have questions or need more information about our free taxi promotion, please ask them to contact our Customer Service team.