Setting guest requirements for bookings

Updated 3 weeks ago | 1.5 min read time

To make sure you receive real bookings from real people, it’s possible to set up specific requirements for guests making reservations. You can set up your property to only accept reservations from bookers with a verified phone number and/or home address.

What’s in this article

How to set up guest requirements

To give you more control over who can make bookings at your property, you can add additional guest requirements in the extranet by following a few simple steps. 

  1. Log in to the extranet
  2. Under the Property tab, click on Policies
  3. Click on Edit under Guest information to select whether a guest needs to provide a phone number or home address in order to book
  4. Finalise your changes by clicking Save

Other guest requirements

We also have other restrictions in place to prevent fraudulent bookings. Travellers must provide a valid email address and depending on how they pay, also their credit card information. For guests who’ve previously booked accommodation on our platform, they must also have a good track record, for example have no reports against them or be banned from any properties.


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