Setting up No arrivals and No departures restrictions

Updated 1 month ago
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Restrictions offer a way to apply special conditions to the reservations you receive. If you aren’t able to check guests in or out on specific days, you can set up No arrivals or No departures restrictions to prevent guests arriving or departing on those dates. 

If you have multiple rate plans and you only want to receive reservations that match your set No arrivals or No departures restrictions, make sure you set up the same restrictions for all your open rate plans and rooms or units, to avoid bookings which you cannot fulfil. 


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What are No arrivals restrictions

A No arrivals restriction prevents guests from booking a stay that starts on the dates you’ve selected. Guests can still book a stay with this restriction in place if their check-in date is not on one of the restricted dates.

For example, if you set a No arrivals restriction for a room/property on 24 November:

  • Guests cannot book that room/property for 24-26 November because they cannot check in on 24 November
  • Guests can book that room/property for 21-26 November because they arrive on a day that doesn’t have a No arrivals restriction

Setting up No arrivals restrictions using a list calendar view

If you’re viewing your calendar in List view, follow these steps to set up a No arrivals restriction:

  1. Log in to the extranet 
  2. Click on Rates & Availability or Calendar & Pricing, then on Calendar.
  3. Click on the Restrictions checkbox next to the date selector at the top of your Calendar page or find the room that you’d like to set up the restriction for, then click on the drop-down arrow next to the room rate to see all your restrictions. 
  4. On the No arrivals row select the date that you’d like to make unavailable for check-in. 
  5. To make changes for multiple days at once, click a cell and drag the blue slider across all the dates you want to apply the change to.
  6. Click on Activate and then on Save.
  7. If you’d like to set this restriction for more than a month ahead, click on Bulk edit and select the dates and week days you want to apply the changes to. Then click on the Restrictions box, select the rate and No arrivals restriction. Lastly, click on Activate and then Save changes.

Setting up No arrivals restrictions using a monthly calendar view

To set up a No arrivals restriction with your calendar in Monthly view, follow these steps:

  1. Log in to the extranet.
  2. Click Rates & Availability or Calendar & Pricing and then on Calendar.
  3. In the drop-down menu, select the room or unit you’d like to update.
  4. Select the date that you’d like to make unavailable for check-in. To select multiple dates, drag the slider over all the dates you want to restrict.
  5. In the panel on the right side of the page, find the applicable rate plan and click on Restrictions. 
  6. Check the No arrivals box and then click Save.

Monthly view calendar is only available to partners who do not work with a Connectivity provider. Those who do can still manage rates and availability – including restrictions – via their provider’s interface. Learn more about Connectivity providers in this article.


What are No departures restrictions

A No departures restriction prevents guests from booking a stay that ends on the dates you’ve selected. Guests can still book a stay with this restriction in place, as long as their check-out date is not on one of the restricted dates.

For example, if you set a No departures restriction for a room/property on 24 November:

  • Guests won’t be able to book that room/property for 21-24 November because they can’t check out on 24 November
  • Guests will be able to book that room/property for 21-26 November because they check out on a day that doesn’t have a No departures restriction

Setting up No departures restrictions using a list calendar view

If you’re viewing the calendar in List view, you can set up a No departures restriction by following these steps:

  1. Log in to the extranet 
  2. Click on Rates & Availability or Calendar & Pricing, then on Calendar.
  3. Click on the Restrictions checkbox next to the date selector at the top of your Calendar page or find the room that you’d like to set up the restriction for, then click on the drop-down arrow next to the room rate to see all your restrictions.
  4. On the No departures row select the date that you’d like to make unavailable for check-out. 
  5. To make changes for multiple days at once, click a cell and drag the blue slider across all the dates you want to apply the change to.
  6. Click on the Activate and then on Save.
  7. If you’d like to set this restriction for more than a month ahead, click on Bulk edit and select the dates and week days you want to apply the changes to. Then click on the Restrictions box and select the rate and No departures restriction. Lastly, click on Activate and then on Save changes.

Setting up No departures restrictions using a monthly calendar view

If you’re viewing the calendar in Monthly view, and you want to set up a No departure restriction for a specific date, follow these steps:

  1. Log in to the extranet.
  2. Click Rates & Availability or Calendar & Pricing and then on Calendar.
  3. In the drop-down menu, select the room or unit you’d like to update.
  4. Select the date that you’d like to make unavailable for check-out. To select multiple dates, drag the slider over all the dates you want to restrict.
  5. In the panel on the right side of the page, find the applicable rate and click on Restrictions. 
  6. Check the No departures box and then click Save.
Having issues setting up restrictions? 

If you cannot see the described options in your Calendar, please get in touch with our customer service team who can help you enable these restrictions. 

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