What information about reservations can I see in the extranet?

If you’re using the extranet and need more info on a particular reservation, follow these steps:

  1. Click on the 'Reservations' tab.
  2. You can filter your bookings based on the date of arrival, departure or reservation. Just enter a date range in the ‘From/Until’ fields and click on ‘Show’. You can refine searches further by ticking options under ‘Filters’ and clicking on Show ‘Apply filters’ again.
  3. You can view the following information for each booking:
  • guest name(s) and/or booker’s name
  • arrival and departure dates
  • reservation reference number
  • reservation status
  • date the reservation was made
  • total reservation price the guest pays
  • total commission you pay Booking.com
  • If you click on the ‘Reference number’ or ‘Guest name’, you can also check any guest requests or messages, as well as their contact details and credit card information.

Please note: You'll be asked to enter your property ID and password in order to view a guest’s credit card. These details can be accessed a maximum of three times within ten days of the reservation being made.