What information about reservations can I see on the Pulse app?

If you’re using the Pulse app and need more info on a particular reservation, follow these steps:

  • Select the ‘Bookings’ tab on the Pulse app.
  • You can check your reservations in the calendar overview (the default view) or by choosing the list icon in the top-right hand corner, which sorts your bookings by arrival date.
    • You can also use the search box to find upcoming and past reservations based on keywords like the guest’s name or booking number.
  • On Pulse, you can view the following information for each booking:
    • arrival and departure dates
    • reservation reference number
    • number of nights
    • number of guests
    • number of rooms
    • guest name(s)
    • guest’s Genius status
    • guest contact details (phone and email)
    • guest’s preferred language
    • reservation status (choose from: ‘Room is Ready’, ‘Mark as No-Show’ or ‘Request to Cancel Reservation’)
    • total reservation price the guest pays, total commissionable amount, and total commission you pay Booking.com
    • payment type
    • room type
    • price per night
    • meal plan (if applicable)
    • cancellation policy
    • extras (e.g. city tax, if applicable)
    • guest messages
    • reservation notes (you can add notes to the ‘Details’ section under ‘Bookings’.)
    • booking modification history (appears at the top of the ‘Details’ section under ‘Bookings’ when any changes are made)