How do I contact Booking.com?
There are a number of ways for you to find answers to any questions you might have. And we’re always here to help.
Get help from fellow partners
If you need help fast, ask your question in the Partner Community (available in English and Italian).
Explore Partner Help
We created Partner Help with you and your questions in mind. You’ll find articles covering the topics that are most relevant to you – and we’re constantly updating them based on your feedback. Search for the topic you’re interested in using keywords, and look out for links to related articles on the right-hand side of each page.
Send us a message
If you have a specific question that you need our help with, you can send us a message. To do this, click on Inbox in the extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.
If you have an urgent question about your property or your partnership with us, you can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.
Depending on the country you’re located in, you may also be able to call us about finance-related questions. If this option is available to you, you’ll find a dedicated finance phone number by logging in to the extranet, clicking on Finance and then clicking on Financial overview. Keep in mind that our finance team is only available from Monday to Friday during business hours.
Feedback, technical support & contacting us
- Why do I need to update my web browser?
- How can I submit feedback or make a complaint?
- How can I report a technical problem with the Booking.com website, apps or extranet?
- How can I change the language on the Partner Help?
- How do I request mediation?
- How to submit a complaint
- Making the most of the Partner Hub