How do I contact Booking.com?
There are a number of ways for you to find answers to any questions you might have. And we’re always here to help.
Helping your guests during peak season
During the peak travel season, more guests than usual need help from our Customer Service team. If your guests need to contact us, please ask them to visit our Help Centre at booking.com/help.
This way, we can help your guests in their preferred language, and we can also prioritise Genius members and guests who are logged in or travelling soon. We can give them the information they need to manage their booking themselves or contact our Customer Service team by email, live chat or phone.
Please don’t give your guests the contact details you use to get in touch with us – we can’t help guests if they contact us this way, and this is likely to result in a slower, less positive experience for both you and them. Thanks for your support.
Get help from fellow partners
If you need help fast, ask your question in the Partner Community (available in English and Italian).
Explore Partner Help
We created Partner Help with you and your questions in mind. You’ll find articles covering the topics that are most relevant to you – and we’re constantly updating them based on your feedback. Search for the topic you’re interested in using keywords, and look out for links to related articles on the right-hand side of each page.
Send us a message
If you have a specific question that you need our help with, you can send us a message. To do this, click on Inbox in the extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.
If you have an urgent question about your property or your partnership with us, you can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.
Feedback, technical support & contacting us
- Updates to Internet Explorer
- How can I submit feedback or make a complaint?
- How can I report a technical problem with the Booking.com website, apps or extranet?
- How can I change the language on the Partner Help?
- How do I request mediation?
- How to submit a complaint
- Making the most of the Partner Hub
- Escalating meta channel issues