Which subject should I select when I'm sending a message via the ‘Inbox' tab?
If you can’t find what you’re looking for in Partner Help, the Inbox in your extranet offers a quick and convenient way of getting in touch with us. You’ll find your local support number and a list of frequently asked questions on the right-hand side of your messages.
Click on ‘Compose new message’ to write to us. We aim to get back to you within 48 hour, so to keep things quick and simple, please make sure you choose the right subject from the drop-down menu.
Messages can have one of the following subject lines:
- Rates & Availability: Use this subject line if you want to load rates and availability for your property. You can also find more information in our articles on Rates & Availability.
- Promotions: Use this subject line if you want to set up a special deal or promotional rate, or if you have questions on how these are displayed on the website. You can also check our articles about Promotions.
- Reservations (cancellations, modifications, questions, etc.): Use this subject line if you have questions about the booking process or a specific reservation. If you’re getting in touch about a particular reservation at your property, don’t forget to include the confirmation number in your message. For more information, have a look at our articles about Reservations.
- Opportunities (help with sales): Use this subject line if you need extra information about the sales opportunities in the Opportunity Centre. You can also check out our articles on Opportunities and Commercial Insights.
- Guest Reviews: You can contact our Reviews Team to discuss a specific comment from a guest, or regarding your reply to a review. Please see this article for more information.
- Finance (invoices and payments): If you can’t find the information you need in the Partner Help Centre, use this subject line for questions about invoices or payments. You can also check out our articles on Finance.
- Analytics: Use this subject line if you have questions about the ‘Analytics’ tab or how your property is performing on Booking.com. You can also check out our article on Analytics.
- Property Details: Use this subject line if you’d like to update information about your property that you can’t edit in your extranet (e.g. star rating, etc.)
- Account (password, contacts, channel manager, devices): Use this subject line if you’d like to update your contact information or other Booking.com account details, or if you have questions about working with channel managers.
Feedback, technical support & contacting us
- Why do I need to update my web browser?
- How can I submit feedback or make a complaint?
- How can I report a technical problem with the Booking.com website, apps or extranet?
- How can I change the language on the Partner Help?
- How do I request mediation?
- How to submit a complaint
- Making the most of the Partner Hub