Submitting a complaint or reporting a technical issue
If you’re having trouble with our platform or services, you can submit a complaint or report a technical issue. We’ll try to resolve the issue as quickly as possible.
What’s in this article:
Submitting a complaint to us
Follow these steps to submit a complaint to us:
- Go to the Dispute resolution centre
- Select Partner and enter your personal information.
- Select a topic, then under Message enter a description of your complaint – the more detailed information you include, the easier it will be for us to solve the issue
- Click Send
Reporting a technical issue with our platform
You can report a technical issue with our platform via the extranet or the Pulse app, and a member of our team will be in touch as soon as possible. Keep in mind these steps for self-managed partners. Self-managed partners are those who handle their business operations themselves. They don't have an account manager, affiliate, or agency to manage their property.
Follow these steps to report a technical issue via the extranet:
- Log in to the extranet
- Click Inbox, then select Booking.com Messages
- Click See contact options
- Select the topic Account and the subtopic Other
- Click on See all contact options
- Click on Message
- Compose your message and click on Send Message
Follow these steps to report a technical issue via the Pulse app:
- Open the Pulse app on your mobile device
- Tap More, then scroll down and tap Help
- Tap the envelope icon
- Choose the appropriate subject from the drop-down menu
- Describe your problem in as much detail as possible, then tap Send
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Feedback, technical support & contacting us