How do I contact

Updated 3 months ago
Are you a guest? If so, please visit the customer support website.

We’re always here to help you with any questions that arise – through a variety of communication channels. Follow the steps below to get the answers that you need.


Get help from fellow partners on the Partner Community 

The Partner Community is a dedicated space for you to reach out to other partners, ask for advice and get tips that can help grow your business. We currently have two communities, one for English speakers and one for Italian speakers.

Ask another partner or Chiedi ad altri partner come te



Take a look at Partner Help

We’ve created this help site with you and your questions in mind. Our articles cover the most relevant topics to partners – and we’re constantly updating this based on your feedback.

Tip: search by using keywords, or look out for related articles that appear on the right-hand side of any article page.


Go to Partner Help

Send a note

Do you have a specific question about your extranet, reservations, Pulse app or any of our other products?

Contact us by sending a message via your extranet Inboxtab, or send a note under the ‘More’ tab on the Pulse app. We’ll try our best to get back to you within 24 hours, although waiting times may vary. Solve your query faster by using the right subject in your message.

Go to your extranet Download Pulse



If you have an urgent question, you can call the dedicated phone number* found in your extranet Inboxtab. Follow the voice prompts to get in touch with the right department. For more general info you can contact one of our main lines for help.

Got a specific financial question?

Call the dedicated Finance phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet. Please note that our finance team is available during business hours, Monday to Friday only.

*These phone lines are available to current partners of only, which is why we share them privately.

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