Understanding guest reviews
Find out why guest reviews matter to your business, how to respond to them correctly and how to get more positive reviews on your property page.
We understand that getting enough reviews to create a property score can be a challenge – especially for new properties. That’s why we’re testing out two scores
Wondering how to get more reviews, or simply how to get guests to leave reviews? Read on to get tips on how to ask customers for online reviews. Learn how to
The order of reviews on your page depends on the language the guest is browsing in. So, if your browser is set to Spanish, these reviews will appear first,
Reviews stay on your reviews page for 24 months. After that time, they’re automatically archived and can be found at the bottom of your property page. Once
You have the opportunity to reply to all reviews that contain approved comments*. Any response you make is shown on your page, right below the review. Replying
The ‘ Guest Reviews ’ tab in your extranet helps you understand what your guests liked about their stay and what they thought could be improved. In this tab,