Understanding guest reviews
Find out why guest reviews matter to your business, how to respond to them correctly and how to get more positive reviews on your property page.
Wondering how to get more reviews, or simply how to get guests to leave reviews? Read on to get tips on how to ask customers for online reviews. Learn how to
Guest reviews are subjective opinions of guests’ experience of staying at a property. On Booking.com, only guests who have booked through us and/or stayed at
You have the opportunity to reply to all reviews that contain approved comments*. Any response you make is shown on your page, right below the review. Replying
Your overall average review score is calculated based on all the given scores which are displayed online. When you have at least 5 reviews displayed on your
The order of reviews on your page depends on the language the guest is browsing in. So, if your browser is set to Spanish, these reviews will appear first,
We know that customers find reviews to be very useful when browsing online. As a result, we only remove reviews in certain situations: In the case of no-shows,