Understanding guest reviews

Find out why guest reviews matter to your business, how to respond to them correctly and how to get more positive reviews on your property page.

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Understanding guest reviews
Wondering how to get more reviews, or simply how to get guests to leave reviews? Read on to get tips on how to ask customers for online reviews. Learn how to
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Understanding guest reviews
Guest reviews are subjective opinions of guests’ experience of staying at a property. On Booking.com, only guests who have booked through us and/or stayed at
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Understanding guest reviews
You have the opportunity to reply to all reviews that contain approved comments*. Any response you make is shown on your page, right below the review. Replying
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Understanding guest reviews
Your overall average review score is calculated based on all the given scores which are displayed online. When you have at least 5 reviews displayed on your
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Understanding guest reviews
The order of reviews on your page depends on the language the guest is browsing in. So, if your browser is set to Spanish, these reviews will appear first,
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Understanding guest reviews
We know that customers find reviews to be very useful when browsing online. As a result, we only remove reviews in certain situations: In the case of no-shows,