Understanding guest reviews

Guest Insights is an exclusive programme for Booking.com partners, designed to help you deliver a better, more tailored stay for your guests. This free feature allows you to gather...

When a guest leaves a review, they can choose to: use their own name use a nickname remain anonymous An anonymous review is when a guest leaves a review without including any...

It’s easy to respond to guest reviews on Pulse. Just open the app on your iOS or Android device and follow these steps: Go to the ‘More’ tab and select ‘Guest reviews’. If you...

Reviews stay on your reviews page for 36 months. After that time, they’re automatically archived and can be found at the bottom of your property page. Once reviews are archived...

1. When does Booking.com collect reviews from guests? 2. What can guests rate when they submit a review? 3. How is each review score generated? 4. What role does Booking.com play...

Wondering how to get more reviews, or simply how to get guests to leave reviews? Read on to get tips on how to ask customers for online reviews. Learn how to deliver amazing guest...